Microsoft Dynamics Consultant

1 month ago

India HTC Global Services Full time

Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.

The selected candidate will work as part of the development team, and report to the project manager and technical lead

Essential Job Functions & Required Skills:

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service

• Proficiency in designing, developing and implementing business processes, plugins and workflows

• Experience in designing and creating custom entities and relationships between those entities

• Experience in handling multiple business unit with data segregation and cross BU access/roles

• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint

• Experience of software development using Microsoft .Net, C#, JSON and jQuery

• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps

• Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)

• Experience in developing automations using Power Automate and Power Apps

• Experience in developing application which can be published to Azure

• Experience in handling huge volumes of case and email records

• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application

• Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD

• Experience in designing and automating the survey forms using MS Forms Pro

• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus

• Hands-on experience in developing Power BI Dashboards & Reports is a plus

• Provide troubleshooting/technical support

· Actively participate in design and analysis sessions to ensure sound team decision-making

· Support system and user acceptance testing activities, including issue resolution

· Complete technical documentation to ensure system is fully documented

· Share best practices and lessons learnt from past implementation efforts

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