▷ (High Salary) Assistant Manager-Process Excellence
3 days ago
To know more about Firstsource please visit our website
Job location : Hyderabad
Position :Assistant Manager- Process Excellence
Responsibilities
Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency
Establish positive working relationships at senior levels with functional heads.
Zeal to build a culture of continuous improvement and innovation.
Flexibility and initiative in achieving the desired outcome
Coach, guide and support team to achieve team, department and strategic objectives.
Manage and execute as per plan key cross functional cross geography organizational initiatives.
Flexibility to use data driven, process driven , or Creativity based approach to problem solving (or) opportunity identification
Support idea generation initiative across the support function.
Design and facilitate problem solving workshops / kaizen events / design sprints.
Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.
Support end to end deployment of Intelligent Automation (IA) by identifying opportunities, documenting requirements and support deployment.
Key Performance Indicators
- Value delivered through projects in support functions- Automation identification and deployment support- Project Management and Process Improvement- Facilitating change- Facilitate Idea generation and idea management.- Supporting training delivery as required
Critical:
MBA
LSS Black Belt Certification (or) Management Consulting Experience
Strong analytical, problem solving, facilitation and project management skills
Experience in Value Stream Mapping
Experience in facilitating problem solving workshops / kaizen events / Design sprints.
Contact details
Arul M
Email-
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