Cloud Support Engineer
5 days ago
A Cloud Support Engineer (24x7) provides continuous technical support and troubleshooting for cloud-based infrastructure, platforms, and services, ensuring high availability, optimal performance, and prompt resolution of customer issues at all hours.
Key Responsibilities
- Monitor and maintain cloud systems to ensure availability and performance round-the-clock.
- Troubleshoot and resolve issues related to cloud infrastructure, networking, security, deployment, and application performance.
- Provide technical support via multiple channels (email, chat, phone) and handle incidents, change requests, and escalations, collaborating with cross-functional teams when required.
- Assist clients with cloud service onboarding, configuration, and migration, including root cause analysis and recommendations to prevent recurrence.
- Contribute to knowledge base articles, documentation, and best practices for internal and customer use.
- Participate in the on-call rotation and work flexible shifts, including nights, weekends, and holidays.
- Stay current with cloud technologies, trends, and best practices. Engage in process improvement and strategic initiatives.
Qualifications and Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- Experience supporting cloud platforms such as AWS, Azure, or Google Cloud, with proficiency in virtualization, networking, and security.
- Strong troubleshooting, problem-solving, and communication skills.
- Hands-on experience with system administration (Linux, Windows), scripting, and automation tools.
- Ability to work in a fast-paced, team-oriented environment and handle tasks independently.
24x7 Coverage Requirements
- Engineers must be available for shift-based work, including day, night, weekend, and holiday shifts, to ensure uninterrupted support for customers globally.
This role is suited for individuals with a passion for cloud technologies, who thrive resolving technical challenges, and can deliver customer-centric solutions under pressure.
Job Type: Full-time
Pay: Up to ₹300,000.00 per year
Work Location: In person
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