Assistant Operations Manager
2 months ago
- Ability to lead & motivate a Quality team to achieve business unit goals
- Analyze current situation, identify improvement opportunities and recommend measures to streamline processes (As-Is vs To be)
- Be able communicate fluently with US customers and answer their queries/concerns
- Act as a change agent and work closely with the operations to optimize Customer value in multiple client engagement
- Work with delivery and training functions to create feedback loops from quality assessment to training and operations management
- Extremely high energy team player with a burning desire to succeed in fast paced environment and rapidly evolving market
- High degree of integrity, work ethic and analytical abilities
- Track record of delivering high quality services
Job Specifications
> Excellent written & verbal communication skills
> Strong knowledge of MS Office (MS Excel & Power Point are Mandatory)
> Excellent Personal & Interpersonal Skills
> Knowledge of Quality Tools Like 5 Why's, Lean & RCA
> Applicant must have completed at least 18th months with R1RCM
> Applicant must have completed 12 months in current band/role with R1RCM
> B & Above rating in the latest appraisal cycle
> Not on active CAP/PIP/Warning or any other disciplinary actions
> The Eligibility cut off for all the above with be 31st Jan ‘24
> A2 & A3 band employees are eligible to apply"
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.
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