Process Executive

7 hours ago

Ernakulam, India Aabasoft Full time

Job OverviewOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor’s degree in Business Administration to join this job position.If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.ResponsibilitiesUnderstanding the products and services provided by the company.Preparing company policies and procedures.Developing training lessons with service delivery systems.Managing a team of Customer Support Representatives.Supporting the customer through an email ticketing system and phone calls.Resolving customer complaints and queries.Providing detailed information to customers.Monitoring the performance of individual representatives.Maintaining records of each phone call for future reference.Assisting the HR department with hiring new employees.Providing the new employees with training sessions for enhancing their skills.Offering exceptional customer service and satisfaction.Following up with customers for any further information.Taking feedback from the customers.Negotiating the terms and conditions with the customer.Contributing the work to the company’s knowledge base.Maintaining a healthy relationship with the clients.Adhering to the company’s rules and regulations.RequirementsBachelor’s degree in Business Administration or a related field.3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.Good knowledge of managing the performance of the team.Exceptional verbal and written communication skills.Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.Phenomenal conflict-resolution skills.Good problem-solving abilities.A customer-oriented individual.Ability to meet deadlines and prioritize tasks.Excellent negotiation and sales skills.Outstanding interpersonal and organizational skills.Excellent phone etiquette and active listening abilities.A quick learner and exceptional ability to make decisions.

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