International Voice and Chat Process

3 weeks ago

Gurugram, India Vastika Inc Full time

Company Description

Vastika Inc. is a woman-owned minority business enterprise, providing Global Workforce Solutions across multiple industries including IT, Engineering, Staff Augmentation, Project Management, and Healthcare Staffing. With a dedication to connecting organizations with top-tier talent, we offer tailored staffing solutions to streamline the hiring process. Our experienced team is engaged in providing specialized resources to Fortune 1000 companies. Vastika possesses a robust network of qualified candidates and industry expertise, ensuring we meet the unique staffing needs of our clients through personalized strategies and a rigorous screening process.

Role Description

This is a contract role for the International Voice and Chat Process position, located on-site in Gurgaon Sector 30.

The role involves handling customer inquiries via voice and chat, providing exceptional customer service, and resolving issues promptly and accurately.

The individual will be responsible for maintaining communication logs, adhering to company policies, and achieving performance targets.

Additionally, the role requires collaborating with team members to ensure customer satisfaction and providing insights for process improvements.

Qualifications

  • Strong Communication and Customer Service skills
  • Sales and Analytical Skills
  • Knowledge of Finance
  • Ability to work on-site in Noida
  • Excellent problem-solving abilities
  • Relevant experience in a similar role is a plus
  • Bachelor's degree in a related field preferred

Location- Gurgaon, Sector 30

Salary- Upto 31K CTC

Working Days- 5 days(Rotational Shift with 2 Days rotational weekly offs)

Qualification- Graduation and Undergraduate

Experience- Min 6 Months for International Chat Process

Min 1 Year for International Voice Process

Whatsapp No

Mail-I'd :

InternationalVoiceProcess #InternationalChatProcess #Gurgaon #Delhi #internationalbpo #BPOVOICE #Chatprocess #blendedprocess #emailsupport #internationalbpo

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