Front Desk

4 days ago


Gwalior, India Neoteric Properties Full time
Job Description – Front Desk Executive (Hospitality)
Locations:
- Garden City – Opp. VISM College, Gwalior
- Nature Park – Behind New Collectorate Building, Gwalior
- Regal Garden – New City Center, Sirol
Position Overview:
We are seeking a Front Desk Executive (Hospitality) to be the first point of contact for visitors at our Experience Galleries. The role involves welcoming guests with warmth, ensuring seamless hospitality, and creating a memorable first impression aligned with our brand values. Candidates from the hospitality sector are preferred for their customer service orientation, professionalism, and ability to handle guest experiences gracefully.
Key Responsibilities:
- Greet and welcome guests at the Experience Gallery with courtesy and professionalism.
- Manage guest check-ins/check-outs and maintain a record of walk-ins and appointments.
- Coordinate hospitality arrangements – refreshments, seating, ambience, and overall guest comfort.
- Assist guests in understanding the project showcase, direct them to sales representatives, and ensure smooth handovers.
- Maintain lobby discipline, cleanliness, and a professional environment at all times.
- Handle inbound calls, visitor queries, and scheduling of appointments when required.
- Work closely with the Sales & CRM team to ensure superior customer experience.
- Uphold brand standards of service, presentation, and guest relations.
Qualifications & Skills:
- Graduate / Diploma in Hospitality Management, Hotel Management, or related field.
- 2–4 years of prior experience in hospitality, front desk, or guest relations.
- Excellent communication skills in English & Hindi.
- Strong interpersonal and customer service orientation.
- Well-groomed, polite, and presentable personality.
- Ability to handle multiple guests and tasks simultaneously with patience and poise.
Compensation:
- Attractive salary package commensurate with experience.
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