Account Manager
3 weeks ago
Skills: B2B Sales, IT Sales, SAAS Sales, Upselling, Cross-selling, Digital Sales, Client Retention
Industry: Martech, IT, Software Development, Analytics
Year Of Experience: 2+years
Responsibilities
Responsibility 1: Responsible for expansion of the account in terms of provisioning solutions. This need to further lead to increase in revenue
- Ensure SAM shows value addition and needle movement in Client’s KPI’s/goals/problem area by the ongoing delivery of solutions/services
- SAM should identify opportunities in the existing account which can be an upsell/cross sell and close the opportunity in terms of sales with the existing clients
- Table to connect the clients problems/KPI's to our offerings
- Probe CMO’s strategic problem through discovery meetings
- Ability to create solution presentation aligned with client’s strategic challenge
- Ability make customer agree to proposed solution and inspire to change behavior
Responsibility 2: Build client and partner relationship
- Navigate client’s internal hierarchy to generate superior relationships & influence & ensure each SAM reaches out the different POC’s
- Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies
Responsibilit y 3: Be a client’s partner to provide client’s perspective to delivery team to drive va lue to the customer
- Ensure we add value in account reviews by showing client value in our solutions/services, by addressing the points covered in the last meeting and utilizing the customer time for value addition and not stating the obvious
- Be gilding light to internal delivery team to provide them with perspective of client’s key go
Responsibilit y 4: Manage effective Project Management practices for internal & external stakeholders
- Lead the project team ensuring that the client-first culture is built within the team
- Drive consolidation of different activities that are going in parallel to thread them into singular project
- Prepare the work breakdown structure and monitor the project progress proactively
- Lead the project team ensuring that the client-first culture is built within the team
- Set client’s expectations for project’s timeline, outcome and good or bad results a given project can lead
- Alert client if time, resource that can drive project to failure
- Ensure that billability is as per the scope of work and so is the collection as per contracts
- Develop a communication plan that enables stakeholder management
- Manage client expectations and escalations
- Ability to understand projects risk and translate it to delivery team with suggestions to mitigation
Qualification
- Previous account management experience
- Articulate and well accustomed to a client facing role
- Willingness and ability to travel
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