Freshers Required

7 days ago

Gurugram, India Moksa Technologies Full time

Company Overview

MokSa Technologies is a Global Consulting and Technology Services Company, providing Full Spectrum Services in various areas of Unified Communications.

We are the leading Genesys Contact Centre Software experts and a premium partner of Genesys.

Genesys is rated the best-in-class software for contact centers. Genesys deliver hardware- independent, real-time

Customer interaction solutions including the leading voice platform to many of the worlds largest companies and many of the most successful medium-sized businesses.

Apart from being the Value Added Resellers, we provide Support, Training, Presales and Professional Services like Consultation, Technical Architecture, Solution Designing, Solution Implementation, Integration, and Customization Services in Genesys Product Suite.

Headquartered in Bangalore, India, the company provides services across the globe through globally distributed team. For more info, please visit

Role & responsibilities

  • Act as the first point of contact for all Level 1 issues related to Genesys systems.
  • Troubleshoot, analyze logs, and resolve incidents efficiently.
  • Monitor Genesys components including applications, servers, SBC, alerts, CCPulse/Pulse, GA, and reporting tools.
  • Perform daily system health checks and report anomalies.
  • Execute routine maintenance tasks such as log checks and basic troubleshooting.

Preferred candidate profile

  • Bachelor's degree in Computer Science, IT, or related field.
  • Strong communication skills (verbal and written).
  • Basic understanding of technical dialers is preferred.
  • Comfortable in rotational shifts.

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