Ticketing Executive
4 weeks ago
Position Overview
We are seeking a dedicated and detail-oriented Air Ticket Executive to join our team. The candidate will be responsible for handling flight reservations, ticket issuance, reissuance, cancellations, and providing excellent customer service. The role is on-site and requires fluency in Punjabi, English, and Hindi along with hands-on experience in Amadeus software.
Key Responsibilities
- Manage domestic and international flight bookings through Amadeus GDS.
- Issue, reissue, cancel, and refund airline tickets accurately.
- Provide customers with best fare options, flight schedules, and travel solutions.
- Communicate effectively in Punjabi, Hindi, and English to handle diverse customers.
- Assist clients with travel-related queries, baggage policies, and airline rules.
- Maintain accurate records of reservations and transactions.
- Coordinate with airlines for special requests, PNR issues, or schedule changes.
- Ensure compliance with airline and company policies.
- Prepare daily and weekly reports on ticketing activities.
Skills & Qualifications
- Graduate / Diploma in Travel & Tourism or related field.
- Minimum 1–2 years of experience as an Air Ticketing Executive (preferred).
- Proficiency in Amadeus software (mandatory).
- Strong communication skills in Punjabi, Hindi, and English(Mandatory)
- Excellent knowledge of fare calculation, ticket issuance, refunds, and exchanges.
- Customer service orientation with problem-solving ability.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in data entry.
Work Environment
- On-site role (office-based).
Job Type: Full-time
Pay: ₹10, ₹37,000.00 per month
Work Location: In person
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