Ticketing Executive

3 days ago

Ahmedabad, India VisaLelo by Overseas desire pvt ltd Full time

Position Overview

We are seeking a dedicated and detail-oriented Air Ticket Executive to join our team. The candidate will be responsible for handling flight reservations, ticket issuance, reissuance, cancellations, and providing excellent customer service. The role is on-site and requires fluency in Punjabi, English, and Hindi along with hands-on experience in Amadeus software.

Key Responsibilities

  • Manage domestic and international flight bookings through Amadeus GDS.
  • Issue, reissue, cancel, and refund airline tickets accurately.
  • Provide customers with best fare options, flight schedules, and travel solutions.
  • Communicate effectively in Punjabi, Hindi, and English to handle diverse customers.
  • Assist clients with travel-related queries, baggage policies, and airline rules.
  • Maintain accurate records of reservations and transactions.
  • Coordinate with airlines for special requests, PNR issues, or schedule changes.
  • Ensure compliance with airline and company policies.
  • Prepare daily and weekly reports on ticketing activities.

Skills & Qualifications

  • Graduate / Diploma in Travel & Tourism or related field.
  • Minimum 1–2 years of experience as an Air Ticketing Executive (preferred).
  • Proficiency in Amadeus software (mandatory).
  • Strong communication skills in Punjabi, Hindi, and English(Mandatory)
  • Excellent knowledge of fare calculation, ticket issuance, refunds, and exchanges.
  • Customer service orientation with problem-solving ability.
  • Ability to work independently and as part of a team.
  • Attention to detail and accuracy in data entry.

Work Environment

  • On-site role (office-based).

Job Type: Full-time

Pay: ₹10, ₹37,000.00 per month

Work Location: In person

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