jobs for Senior Manager Quality-Reputed BPO company- Dibrugarh, Assam, India-6LPA
3 days ago
JOB DETAILS 1.Defining audit strategies to ensure maximum improvement in quality performance on Customer Satisfaction2.Optimizing QA staff for maximum efficiency (productivity and accuracy)- define KRA for Quality Auditors and Call Centers 3.Supporting management focus on review of key drivers, metrics and operational processes that drive KPI results 4.Creating the Audit plan and Quality strategy and ensure adherence by call centers 5.Monitoring feedback efficacy on weekly and monthly basis 6.Audit Reporting Preparing daily dashboards on WTD and MTD quality performance 7.Analyzing reason of errors and concentrations of errors for improvement 8.Conducting sessions, a calibrating business, training & QA teams 9.Conducting Weekly hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance 10.Recommending KPI changes as and when required to business to improve performance FUNCTIONAL AREA Jobs for Senior Manager Quality, Jobs for Senior Manager Quality in Dibrugarh, Jobs for Senior Manager Quality in Dibrugarh in BPO Industries, jobs for Senior Manager Quality, jobs for Senior Manager Quality in BPO industry, Jobs in Assam, BPO in Dibrugarh recruitment agency in Assam, BPO recruitment consultant in Dibrugarh, BPO recruitment agency in Assam, BPO recruitment consultant in Punjab, BPO recruitment agency in India, BPO recruitment consultant in India, hr consultancy in Dibrugarh, best hr consultancy in , top hr Dibrugarh consultancy in , hr consultancy in India, best hr consultancy in India, top hr consultancy in India, BPO recruitment agencies in Dibrugarh, BPO Placement Consultant in Dibrugarh, BPO recruitment agencies in Assam, BPO Placement Consultant in Assam, BPO recruitment agencies in India, BPO Placement Consultant in India, job consultancy in Dibrugarh, best job consultancy in Dibrugarh, top job consultancy in Dibrugarh, job consultancy in India, best job consultancy in India, top job consultancy in India. Apply Now
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Defining audit strategies to ensure maximum improvement in quality performance on Customer Satisfaction2.Optimizing QA staff for maximum efficiency (productivity and accuracy)- define KRA for Quality Auditors and Call Centers 3.Supporting management focus on review of key drivers, metrics and operational processes that drive KPI results...
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Supports team manager and performs management duties when manager is absent or out of office2.Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary 3.Provides encouragement to team members, including communicating team goals and identifying areas for new...
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Develop and initiate advanced automated testing methodologies. 2.Use a combination of testing methods including automated. 3.Coordinate and supervise testing activities. 4.Collaborate with engineers to achieve expected quality levels in products. 5.Influence the inclusion of testability during design and development phases. 6.Test products in...
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Develop and initiate advanced automated testing methodologies. 2.Use a combination of testing methods including automated. 3.Coordinate and supervise testing activities. 4.Collaborate with engineers to achieve expected quality levels in products. 5.Influence the inclusion of testability during design and development phases. 6.Test products in...
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Knowledge on Industrial Automation Domain would be preferable.(Secondary skill)2.Knowledge in Test Automation, Library creation and Test Automation Framework design would be preferable. 3.Exposure to Testing Methodologies and awareness of the Test Execution Process would be good to have. 4.Requirement analysis, design and delivery of the Test....
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Knowledge on Industrial Automation Domain would be preferable.(Secondary skill)2.Knowledge in Test Automation, Library creation and Test Automation Framework design would be preferable. 3.Exposure to Testing Methodologies and awareness of the Test Execution Process would be good to have. 4.Requirement analysis, design and delivery of the Test....
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Developing and implementing HR strategies 2.Initiatives aligned with the overall business strategy 3.Bridging management and employee relations by addressing demands, grievances or other issues 4.Managing the recruitment and selection process 5.Support current and future business needs through the development, engagement, motivation and...
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1.Developing and implementing HR strategies 2.Initiatives aligned with the overall business strategy 3.Bridging management and employee relations by addressing demands, grievances or other issues 4.Managing the recruitment and selection process 5.Support current and future business needs through the development, engagement, motivation and...
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1)overseeing and developing marketing campaigns2)conducting research and analysing data to identify and define audiences 3)devising and presenting ideas and strategies 4)promotional activities 5)compiling and distributing financial and statistical information 6)writing and proofreading creative copy 7)maintaining websites and looking at data...
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Dibrugarh, India Seven Consultancy Full timeJOB DETAILS 1)overseeing and developing marketing campaigns2)conducting research and analysing data to identify and define audiences 3)devising and presenting ideas and strategies 4)promotional activities 5)compiling and distributing financial and statistical information 6)writing and proofreading creative copy 7)maintaining websites and looking at data...
