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Enterprise Technical Consultant

2 months ago

tamil nadu, India Chargebee Full time
Job Description:
We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings. As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction.
Responsibilities:
Develop and maintain a deep understanding of Chargebee's multi-product suite
Provide exceptional support to customers who have subscribed to our premium support offerings via Email / Chat / Phone / Slack
Respond to customer inquiries in a timely and accurate manner with white-glove care, meeting tight SLAs
Coordinate with internal teams, including product and engineering, to resolve customer issues quickly and effectively
Document solutions in our knowledge base to enhance our customer self serve capabilities
Be an active member of product squads and provide valuable feedback from customer interactions to make our product suite better
Share your knowledge by hosting internal trainings
Qualifications:
Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager (good to have)
Good understanding of RestAPIs and can run/test API calls
Understanding of HTML/JS
Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to think quickly under pressure
Ability to work independently and as part of a team
Ability to articulate technical concepts to a non-technical audience
A customer-centric mindset and a passion for delivering exceptional service
Key Skill Set:
Product knowledge and technical proficiency
Problem-solving skills and attention to detail
Communication skills
Customer focus and SLA management
Team player
Escalation management