Associate Infrastructure Engineer – Regional

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Position Title

Associate Infrastructure Engineer

Function/Group

Digital and Technology

Location

Mumbai, India

Shift Timing

Regular

Role Reports to

Manager-Global Infrastructure Service

Remote/Hybrid/in-Office

In-Office

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link

Purpose of the role

The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of an IT Infrastructure Consultant. This role will report into Manager – Regional Infrastructure Services in India and functionally collaborate with TAM, Finance, Networks, Operations and Support Functions. It is an Individual contributor role. In this role, you will advise lead, manage, and support all site Information Technology (IT) activities.

KEY RESPONSIBILITIES

· Run & protect – ensures reliability and protection of critical systems related to local site operations including IT Infrastructure, WAN/LAN connectivity, servers, printing, and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.

· Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users. Aware about Laptop/Desktop Imaging, Security Patches, and upgrades.

· Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.

· Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.

· Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with Digital &Technology recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.

· Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.

· New Technology Support – collaborate with global Digital &Technology groups to implement new technologies.

· AV Support – Familiar with Audio Video Support devices, provide necessary support for townhalls, meetings, events.

MINIMUM QUALIFICATION

· Full time Graduate from an accredited University.

· Differential work that has driven impact to the internal/external business

· Strong interpersonal communication and relationship-building skills

· Advanced proficiency in current desktop Imaging applications such as SCCM, Intune, Windows, Macintosh

· Advanced proficiency in systems and network troubleshooting, Project Dashboards

· Certifications in Microsoft, ITIL framework

· Analytical skills to identify problems and deliver solutions.

· Proven results in leadership

· Ability to influence PLT and other business partners.

· Self-motivated with a mindset for success

· Proven ability to set and uphold standards.

· Bachelor’s degree in information technology (or related field)

· 4+ years’ experience in the field

PREFERRED QUALIFICATION

· Knowledge on SCCM, Intune

· Cloud Technologies

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.