Senior Engineer

4 weeks ago

Chandigarh, India Elite It Services (Echelon Edge Pvt Ltd) Full time

Role Objective -

We are looking for an experienced Senior Operations Engineer with proven expertise in the Telecom BSS (Business Support Systems) domain. The ideal candidate will have a strong understanding of systems such as Product Catalog, CRM, Billing, and other BSS modules, combined with technical and analytical skills to ensure smooth operations and process optimization.

Key Responsibilities

  • Manage and support day-to-day operations across Telecom BSS applications including Product Catalog (PCAT), CRM, Billing, Customer Management, Order Management, and CRM modules.
  • Troubleshoot, analyze, and resolve production issues within defined SLA timelines.
  • Collaborate with cross-functional teams (Development, QA, Infrastructure, and Business teams) to deliver seamless operational support and system improvements.
  • Monitor system performance, identify areas of optimization, and implement preventive and corrective measures.
  • Provide root cause analysis within agreed SLAs and create knowledge base documents for recurring issues.
  • Participate in deployment activities, configuration changes, and system upgrades with minimal downtime.
  • Ensure compliance with ITIL best practices, including Incident, Problem, and Change Management processes.
  • Provide mentoring and guidance to junior team members.

Required Skills & Experience

  • 3+ years of hands-on experience in Telecom BSS domain with exposure to PCAT, Billing, and related modules.
  • Strong understanding of Telecom product lifecycle, order-to-cash processes, and customer management systems.
  • Proficiency in Incident management, Monitoring tools, and root cause analysis.
  • Ability to work on SQL queries, scripting, and data investigation for troubleshooting.
  • Familiarity with Mongo Database.
  • Familiarity with ITIL practices in operations management.
  • Strong communication, problem-solving, and coordination skills.

Preferred Skills

  • Knowledge of charging, mediation, or provisioning systems in telecom.
  • Experience with automation tools for operational efficiency.
  • Exposure to cloud-native platforms and containerized deployments.
  • Prior experience in cross-region/global telecom environments.

Education

  • Bachelors degree in Computer Science, Information Technology, Electronics & Communication, or a related field.

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