Customer Success Associate

1 week ago


gurugram, India Nexgenhiringexperts Full time
Job Description: Customer Success Associate

Location : Gurgaon (Work from Office)
Shift : Rotational (24x7 for both males and females)
Salary Range :CTC
Experience Required : Minimum 1 year in Fintech/BFSI
Education : Graduate in any field
Process Type : International

Job Overview

We are looking for a Customer Success Associate to manage international customer relationships in a fastpaced environment. The ideal candidate will possess excellent communication skills with the ability to resolve issues and provide outstanding support to clients primarily from North America . This role requires dedication ownership and a strong focus on maintaining Customer Satisfaction (CSAT) .

Key Responsibilities
  • Respond quickly and accurately to customer inquiries through various communication channels.
  • Maintain high CSAT scores by effectively addressing customer needs and resolving issues.
  • Own and resolve customer concerns ensuring thorough followup and timely resolution.
  • Communicate professionally with native Englishspeaking clients to deliver a superior experience.
  • Offer endtoend resolution of issues with clear polite and professional communication.
Key Skills and Competencies
  • Nearnative fluency in English with excellent grammar syntax and vocabulary.
  • Neutral or minimal accent to ensure smooth interaction with international clients.
  • Exceptional verbal and written communication skills suitable for businesslevel interactions.
  • Ability to manage customer queries and foster strong client relationships.
Eligibility Criteria
  • Graduate in any discipline.
  • Minimum 1 year of experience in the Fintech or BFSI sector.
Selection Process
  • HR Interview
  • Operations/Client Interview
  • Versant Test (to assess communication skills)
Additional Details
  • Cab Facility : Provided within a 20 km radius of the office.
  • Interview Mode : Virtual for HR and Client rounds (FacetoFace if required ).
  • Work Mode : Work from Office
Why Apply

This role offers a dynamic work environment with opportunities to grow in the Fintech space. If you are passionate about providing excellent customer service and thrive in a fastpaced setting we invite you to apply.

Contact Us

Email :
Phone :

Remote Work :

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