Customer Success Associate
1 week ago
Location : Gurgaon (Work from Office)
Shift : Rotational (24x7 for both males and females)
Salary Range :CTC
Experience Required : Minimum 1 year in Fintech/BFSI
Education : Graduate in any field
Process Type : International
We are looking for a Customer Success Associate to manage international customer relationships in a fastpaced environment. The ideal candidate will possess excellent communication skills with the ability to resolve issues and provide outstanding support to clients primarily from North America . This role requires dedication ownership and a strong focus on maintaining Customer Satisfaction (CSAT) .
Key Responsibilities- Respond quickly and accurately to customer inquiries through various communication channels.
- Maintain high CSAT scores by effectively addressing customer needs and resolving issues.
- Own and resolve customer concerns ensuring thorough followup and timely resolution.
- Communicate professionally with native Englishspeaking clients to deliver a superior experience.
- Offer endtoend resolution of issues with clear polite and professional communication.
- Nearnative fluency in English with excellent grammar syntax and vocabulary.
- Neutral or minimal accent to ensure smooth interaction with international clients.
- Exceptional verbal and written communication skills suitable for businesslevel interactions.
- Ability to manage customer queries and foster strong client relationships.
- Graduate in any discipline.
- Minimum 1 year of experience in the Fintech or BFSI sector.
- HR Interview
- Operations/Client Interview
- Versant Test (to assess communication skills)
- Cab Facility : Provided within a 20 km radius of the office.
- Interview Mode : Virtual for HR and Client rounds (FacetoFace if required ).
- Work Mode : Work from Office
This role offers a dynamic work environment with opportunities to grow in the Fintech space. If you are passionate about providing excellent customer service and thrive in a fastpaced setting we invite you to apply.
Contact Us Email :
Phone :
Remote Work :
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