Chief Operating Officer

A Chief Operating Officer (COO) in an NBFC (Non-Banking Financial Company) is responsible for overseeing the day-to-day operations and ensuring the efficient functioning of the business, aligning with the strategic goals set by the CEO and the board. Here's a more detailed breakdown of the COO's responsibilities in an NBFC: 1. Strategic Planning and Execution: Developing and implementing operational strategies: Aligning these strategies with the overall business objectives and regulatory guidelines. Translating strategic goals into actionable plans: Ensuring the day-to-day operations contribute to the achievement of the company's long-term vision. Identifying and capitalizing on growth opportunities: Developing and executing plans for business expansion, including new products, services, and geographical locations. Building a strong operational framework: Establishing policies, procedures, and systems that support efficient and effective operations. 2. Operational Management: Overseeing all aspects of business operations: This includes branch operations, business development (sales), credit control, and other key functions. Managing the loan lifecycle: From origination to closure, ensuring smooth and efficient processing of loans, including sanctioning, disbursement, and servicing. Ensuring regulatory compliance: Adhering to all relevant financial and regulatory standards, including IFSCA regulations and internal policies. Implementing and monitoring risk management controls: Ensuring compliance with KYC norms, legal documentation, collateral monitoring, and loan portfolio compliance. Managing relationships with partners and vendors: Ensuring smooth collaboration and effective partnerships. Leading and motivating the operations team: Providing guidance, mentorship, and fostering a culture of continuous improvement. Performance monitoring and reporting: Establishing key performance indicators (KPIs) and providing regular reports to senior management and the board. Managing costs and ensuring efficiency: Implementing strategies to optimize operational costs and improve overall efficiency. 3. Leadership and Communication: Working closely with the CEO and other senior executives: Providing input on strategic decisions and ensuring smooth coordination across different departments. Building a strong company culture: Promoting a culture of innovation, collaboration, and continuous improvement. Effective communication and interpersonal skills: Building strong relationships with internal teams, external stakeholders, and regulatory bodies. Representing the company in regulatory and industry forums: Participating in meetings and conferences to stay updated on industry trends and regulations. 4. Specific to NBFCs: Understanding the unique regulatory landscape: Navigating the specific regulations applicable to NBFCs, including those related to lending, deposits, and other financial activities. Managing delinquency and recovery: Developing strategies to manage loan delinquencies and ensuring effective recovery processes. Focusing on customer service: Ensuring a client-centric approach in all operational activities and delivering exceptional customer service. Interested candidates share cvs to Regards, Bikash Kumar