IT Application Risk Support Engineer

4 weeks ago

Bangalore, India Allegis Group Full time

Position Summary :

- Effectively manage and solve production incidents

- Work in a 1st / 2nd / 3rd line IT Support role

- Pro-actively provide information to users on the progress of outstanding support

- Monitor applications and infrastructure in an effective way, compliant with the established SLA for the business lines

- Investigations and technical diagnostics of incidents and follow the action plan implementations.

- Incident management - identify recurrent issues and coordinate with team in charge (development teams, infras teams etc.) to solve it permanently.

- Write the documentation for the application component and it's functioning: functional and technical architecture, DRP procedure, incident procedure, etc..

- Provide production support with dedicated KPI's to end-users for all application issues and respond to queries in a timely manner

- Investigating and debugging logs and source code to find bugs and issues

- Effectively manage and solve production incidents

- Work in a 1st / 2nd / 3rd line IT Support role

- Pro-actively provide information to users on the progress of outstanding support

- Monitor applications and infrastructure in an effective way, compliant with the established SLA for the business lines

- Contribute consistently to the continuous automation and improvement of the applications

- Enhance user's satisfaction by solving incidents/problems effectively and efficiently

- Ensure the proper troubleshooting and incidents follow up

- Create and maintain comprehensive project documentations

Local reporting line : head of HK IT GM Business Support & Monitoring.

Functional reporting line : Head of IT CFIT- Application Support - Risks

Main responsibilities and duties of the role :

- Manage - daily - production issues and requests from application's users.

- Follow Dailly Batch Chain and Ensure Data is integrated, and Production is ready.

- Communicate with users and report to management all production issues faced.

- Develop and maintain tools to enhance end-user service level and facilitate support tasks.

- Ensure smooth APAC to Paris handovers.

Technical skill requirements :

- Academic background in either Computer Science (or similar IT degree), Economics or Finance

- Proven experience in PL/SQL and SQL programming languages.

- Good knowledge of production tools (scheduler Control-m)

- Good knowledge of Big Data (Hadoop platform)

- Understanding in object-oriented languages

- Good Knowledge of Jira and Confluence as a User

- Experience with VBA; SQL Workbench; GitLab, BitBucket; CFT; Jenkins; Kakfa; Unix, Business Intelligence (Nice to Have)

Job Qualification (education, years of experience and other soft skills) :

- 10+ years' experience Application Support role

- Excellent application support skills

- Good knowledge of bank IT environment

- Stress resilient

- Good communication skills

- Team player

- Excellent professionalism, availability, autonomy and rigor

- Excellent proactivity on incident remediation and continuous improvement / automation

(ref:hirist.tech)

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