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Walk-in For Service Desk on 7th July'23 at JP Nagar, Bangalore

4 months ago

bangalore, India Infosys BPM Full time
We are hiring for Service Desk process, please walk-in for interview on 7th July'23 at JP Nagar, Bangalore
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
details:
Interview Date : 7th July'23
Interview Time: 10 AM till 1 PM
Interview Venue:
Bangalore JP Nagar office Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka - 560078
Landmark: Near Sindoor Convention
Things to remember while entering the campus:
Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Please carry Headset/Earphone
No person apart from candidate will be allowed to the interview venue.
Documents to Carry:
Carry 2 Copies of printout your updated resume
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description:
Title :: Service desk
Job Location: Pune and Bangalore
Education: Any Fulltime Graduate
Experience : 1 to 4 years
Job Description::
Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Excellent communication skills CEFR :: B1, C1, C2
Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
Knowledge of Incident Management lifecycle
Aware of current role SLA and Metrics handled
Talents should be based out of Bangalore or Pune
Work from Office is mandatory, No option of hybrid and WFH
24*7 Shifts is mandatory
Mandatory B2C chat process experience(B2B will not be considered)
Recent project/Process should be based on chat
Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
Multiple chat/Dual chat experience is required
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
Original Government ID card is must for Security Clearance
Regards,
Infosys BPM Recruitment team.