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(High Salary) Quality Control Analyst
5 days ago
Voice Logger/Quality Control Check
SUMMARY: -
Voice logger is a crucial tool used for recording and storing telephone conversations between brokers and clients. This technology helps ensure compliance with regulatory requirements, facilitates dispute resolution, and serves as a valuable tool for training and quality assurance Purposes.
PRIMARY JOB RESPONSIBILITIES :-
- Voice logger captures & saved all relevant conversations between equity dealer & clients- Monitoring calls and providing feedbacks- Conducting Call Calibrations with the stake holders- Ensure that voice recording systems adhere to industry regulations and compliance standards.- Stay updated on changes in regulations related to voice recording and implement necessary adjustments.- Coordination between vendors & business associates regarding voice logger queries.- Conduct periodic quality checks to ensure the accuracy of calls.- Prepare reports on system performance, compliance, and any incidents.- Maintain detailed documentation of voice recording system configurations, changes, and upgrades.
EXPERIENCE REQUIRED (Minimum 3 years)
- Bachelor's degree in business administration, marketing or a related field (MBA- preferred).- 2+ years of experience into operation & support, compliance or dealing into broking.- In-depth knowledge of financial markets, securities, and investment products.- Strong analytical and decision-making skills.- Excellent communication and interpersonal skills.- Attention to detail and a high level of integrity.
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