(High Salary) Quality Control Analyst

5 days ago


Delhi, India Anand Rathi Share and Stock Brokers Ltd Full time
Anand Rathi Shares & Stock Brokers

Voice Logger/Quality Control Check

SUMMARY: -

Voice logger is a crucial tool used for recording and storing telephone conversations between brokers and clients. This technology helps ensure compliance with regulatory requirements, facilitates dispute resolution, and serves as a valuable tool for training and quality assurance Purposes.

PRIMARY JOB RESPONSIBILITIES :-

- Voice logger captures & saved all relevant conversations between equity dealer & clients- Monitoring calls and providing feedbacks- Conducting Call Calibrations with the stake holders- Ensure that voice recording systems adhere to industry regulations and compliance standards.- Stay updated on changes in regulations related to voice recording and implement necessary adjustments.- Coordination between vendors & business associates regarding voice logger queries.- Conduct periodic quality checks to ensure the accuracy of calls.- Prepare reports on system performance, compliance, and any incidents.- Maintain detailed documentation of voice recording system configurations, changes, and upgrades.

EXPERIENCE REQUIRED (Minimum 3 years)

- Bachelor's degree in business administration, marketing or a related field (MBA- preferred).- 2+ years of experience into operation & support, compliance or dealing into broking.- In-depth knowledge of financial markets, securities, and investment products.- Strong analytical and decision-making skills.- Excellent communication and interpersonal skills.- Attention to detail and a high level of integrity.

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