OpenLink Endur Findur Operations Lead

3 weeks ago

Delhi, India KWA Analytics Full time
About KWA Analytics
KWA Analytics is a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset/investment management. We are expanding our India operations and seeking someone to lead our support and DevOps functions, ensuring high-quality service delivery and operational excellence for our clients.
Roles & Responsibilities
• Lead and manage the India-based operations team responsible for day to day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
• Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
• Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
• Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
• Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
• Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
• Mentor and develop team members through structured training, performance reviews, and career development plans.
• Manage resource planning, hiring, and talent pipeline development to support current and future project needs.
Required Skill and Experience
• Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity.
• Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred)
• Strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.
• Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
• Familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder is a plus.
• Strong understanding of trade lifecycle processes and system integration points.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to work independently and collaboratively in a global delivery model.
Professional Attributes
• Strong leadership and team-building capabilities.
• Analytical mindset with a focus on problem-solving and service excellence.
• High attention to detail and commitment to quality.
• Comfortable working in a fast-paced, dynamic environment.
Benefits:
For the ideal candidate we offer:
• A permanent job contract.
• Competitive compensation package and allowances for shifts as per industry standards.
• 24 days’ vacation plus public holidays and sick leaves
• Training and Development
• A collaborative team environment.
• Flexible working arrangement- Remote working opportunity.
• Regular social events.
• Family Medical Insurance (Self, Spouse & 2 Kids)
• Team Building Activity yearly.

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