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Windows Server Engineer

2 months ago

bangalore, India Movate Full time
Hi
Warm greetings from Movate, Chennai
We refer to your job application against our open positions.
Please find the Job description for Windows System Admin (L1 Engineer).
If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that are mentioned at the bottom of this email.
Position: Windows System Admin (L1 Engineer)
Experience: 2 to 5 Years
Job Location: Bangalore
Shift: US- EST
Desired Profile:
Top Skillset required:
Active Directory Support
Windows Server
Networking Basic such as ( SAML, DNC, SAML, security/SSL, Network trace etc).
ODBC connection, common DBs
Job Responsibilities:
Provide technical support to Enterprise Accounts via phone, email and web tickets
Manage the customer expectations when they call support and coordinate with different operational teams on complex issues, or according to the process
Must have the ability to provide accurate initial information in time sensitive situations.
Work in a fast paced, high-pressure environment under minimum supervision, correctly diagnose a
customer’s issue and analyze its severity and urgency and act accordingly based on the business impact
Perform as the primary interface on internal escalation for different global support teams
Strong collaboration and coordination with the different global support functions and teams
Continuously improve and upgrade technical and professional skills through training, self-study, and certifications
Meet business objectives and team targets defined by management
Technical Skills:
Technical Skills (Core): Database (ODBC connection, common DBs)
Networking (HTTP, network trace, DNC. Proxy, LB, APIs)
Windows OS (underlying Service, Domain, AD, process, security/SSL)
Authentication (Win AD auth, SAML, user/pass)
Troubleshooting (log analysis)
Technical Skills (Nice to have) Third-party data source knowledge (SharePoint, Salesforce, OneDrive)
Python fundamental (or other programming related)
Knowledgebase documentation procedures (KCS is a plus)