Senior Manager – Applications Operations

3 months ago

kolhapur, India Tata Consumer Products Full time

What are the Key Deliverables in this role?


Financial Outcomes

 Be the vanguard of value, finding efficiencies in sales operations that reduce waste, boost performance, and enhance our competitive edge.


Customer Service

 Work closely with cross-functional teams to align IT initiatives with business goals, creating a sales operation that’s not just connected, but predictive and proactive.

 Serve as a mentor and guide, nurturing a team that’s not only tech-savvy but also skilled at supporting our sales functions.

 Leverage knowledge of SAP and integration, ensuring seamless connectivity and functionality across all our systems.


Internal Processes

 Lead with agile methodologies, guiding our IT projects with precision and adaptability, ensuring we deliver value quickly and pivot even faster when needed.

 Master project management, juggling multiple initiatives that transform our sales operations, while keeping a keen eye on timelines, budgets, and quality.

 Foster a culture of continuous improvement, where quick decisions and actions are the norm, not the exception.


Innovation and Learning

 Drive agility and innovator’s mindset to our sales operations, driving change that’s not just evolutionary, but revolutionary.

 Drive smart as well as robust core applications like CFA Centralization, TMS and Order Portal through cutting-edge technologies

 Turn data into compelling stories and actionable strategies, using its power to uncover opportunities for optimization and innovation in our sales processes.


What are the Critical success factors for the Role?

 Around 8-12 years of hands-on experience in IT and sales operations, with plenty of stories and successes to share.

 A tech enthusiast who loves staying updated with the latest innovations and knows how to put them to good use.

 Deep knowledge of IT enablement and sales support, with a wealth of insights and practical know-how.

 A degree in Information Technology, Business, or a related field, or equivalent real-world experience that proves your expertise.

 A proven ability to turn chaos into order, simplify complexity, and turn challenges into opportunities.

 Experience leading a support team, demonstrating your ability to guide and mentor others effectively.


What are the Desirable success factors for the Role?

 Is a disruptor at heart, who looks at the status quo and says, "We can do better."

 Boasts a bias for action that's so pronounced, it's almost palpable, with a sense of urgency that's as infectious as it is inspiring.

 Has the charisma to rally troops and the tact to navigate the corridors of corporate power.

 Is a data whisperer, capable of coaxing insights from the noise to inform decisions and drive growth.

 Exudes a passion for problem-solving that's matched only by a We're offering a chance to be part of something that's bigger than any one individual. It's a call to arms for those who want to leave an indelible mark on the world of FMCG.

 Implementation of monitoring tools to track support and usages.

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