Logistics Operations Manager, Mumbai

3 weeks ago

mumbai, India Blitz Full time
Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.
KEY RESPONSIBILITIES:
Design & build Same-day delivery network in the region of Hyderabad including that of the network of last mile delivery stations & the team
Lead & coach team of Team Leaders and Operations Executives to deliver highest level of customer satisfaction with clear focus on-time delivery as north star metric
The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business
Achieve operational excellence and drive process improvements which are scalable
Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders basis customer satisfaction
Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction
Understand & fulfill client requirements towards logistics operations
Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with finance team & further improve payments related processes
The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
Actively seek to implement and distribute best practices across all operations
BASIC QUALIFICATIONS
Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2 to 4 Years of similar experience.
Excellent written and verbal communication skills both remotely and face-to-face.
Good knowledge of employment law and HR policies and procedures.
Metric Focussed and ability to dive deep with data
Proven coaching and leadership skills including evidence of successful succession planning models.
PREFERRED QUALIFICATIONS
Strong attention to detail and excellent written and oral communication skills required
Ability to organize and manage multiple tasks simultaneously
Ability to handle changing priorities and use good judgment when working in stressful situations
Decisive, confident, and experienced with influencing others
Knowledge and understanding of last-mile logistics will be a huge plus

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