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Technical Support Manager
2 months ago
Roles & Responsibilities: Technical support for field (Hydraulics & Electrical)Dealer Engineer/Service Engineer Support to increase the on time support.Dealer Support for capturing the field issues and prepare trouble shooting chartVideos prepare for trouble shootingService Bulletin Prepare & Train to field teamField Tracker follow up Retro fitment follow upProduct feedback collection and working with R & D and plant team on improvementsTo be increase the FIR Quality Customer satisfactionRequired Skills:Trouble shooting AnalysisAnalytical SkillsTeam handlingCustomer HandlingLeadership SkillsMS Excel Knowledge Good Communication skillsHindi & English MandatoryKnowledge in Transmission,axles,Valves and other hydraulics and electrical components