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Manager - Client Retention (KAM)

4 months ago


Bengaluru, India Delhivery Full time

Roles and Responsibilities:

● Extracting Data from various sources and deriving insights for data driven decision making

● Upselling/ Cross selling Delivery’s products and services to match client’s business

requirements, also interacting with various stakeholders within the company in case to

build new products and launch new services.

● Be the customer's focal point by liaising closely with various stakeholders within the

company thus ensuring their queries/ issues (Billing, Reconciliation, performance

management) are addressed.

● Metric management - Work towards ensuring all the assigned metrics are in green with

appropriate root causing and solutioning as and when required.

● Travel to various centers/ client locations within the country for client visits/ audits/

business launches/ client meetings as and when required

● It is a 6day working role


Desired Skills and Experience:

● Strong written, oral, and visual communication skills

● Strong logical and critical reasoning

● Self-motivated.

● Good presentation skills

Strong in Excel (any knowledge of VBA, SQL, R, python would be an advantage)

Good academic credentials in 10th and 12th std (especially in mathematics)

● Min 3yrs exp in roles handling retention / key accounts preferably from Logistics industry ONLY