MS Technical Specialist

1 month ago

Bengaluru, India Korn Ferry Full time
L3 engineer to support the Palo Alto Prisma Access

Primary Skill

– Prisma Access Panorama / Strata Cloud ManagerExp

– 6+ YearsLocation

– BangaloreHybrid

- 2 Days work from office (Tuesday & Thursday)Shift

- Rotational ShiftWork Location

- BCIT, Bhartiya City, Thanisandra, Bengaluru

Key Roles and Responsibilities:• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.• Performs necessary checks, apply monitoring tools and respond to alerts.• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.• Assists in analysing, assigning, and escalating support calls.• Investigates third line support calls assigned and identify the root cause of incidents and problems.• Reports and escalates issues to 3rd party vendors if necessary.• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.• Proactively identifies opportunities for work optimization including opportunities for automation of work.• Coaches L2 teams for advance technical troubleshooting and behavioural skills• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.• May work on implementing and delivering Disaster Recovery functions and tests.

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