Urgent Hiring Client Servicing Manager

1 week ago

Bengaluru, India Hash Connect Integrated Services Pvt. Ltd. Full time
Job Title: Manager - Client Servicing
No of Vacancy: 1
Location: Bangalore
Department: Client Servicing / Account Management
Role Overview:
The Client Servicing Manager will be responsible for managing client relationships and ensuring smooth execution of programs. In addition to client servicing, the role will actively contribute to revenue generation by growing business from existing (BAU) clients and supporting acquisition of new clients.
Key Responsibilities:
- Serve as the primary point of contact for assigned clients managing redemption and cashback programs.
- Understand client requirements, program objectives, and ensure accurate execution.
- Coordinate with internal operations, technology, and finance teams to deliver seamless redemption and cashback processes.
- Monitor program performance, generate MIS/weekly/monthly reports, and share insights with clients.
- Handle client queries, escalations, and ensure quick resolutions.
- Identify gaps in process and suggest improvements for efficiency and customer satisfaction.
- Support in preparing proposals, program documents, and presentations for clients.
- Drive revenue growth from BAU clients by identifying upselling and cross-selling opportunities.
- Contribute to new business development by supporting pitches, proposals, and onboarding of new clients.
- Build and maintain long-term client relationships, contributing to retention and growth.
Key Skills & Competencies:
- Strong client management and communication skills.
- Knowledge of offer redemption, cashback, loyalty, or promotional programs preferred.
- Excellent coordination and multi-tasking abilities.
- Business acumen with ability to identify and convert revenue opportunities.
- Analytical mindset to review data and prepare reports.
- Problem-solving and conflict resolution skills.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Ability to work under pressure with tight timelines.
Qualifications & Experience:
- Graduate/Postgraduate in Business, Marketing, or related field.
- 4–7 years of experience in client servicing/account management, preferably in BPO, marketing services, or promotional program management.
- Proven experience in managing client relationships and contributing to revenue growth.
- Exposure to PC/technology brands is an advantage.
KPI / Success Metrics:
- Client satisfaction and retention levels.
- On-time delivery of program milestones.
- Accuracy of reporting and program execution.
- Resolution of client issues within defined TAT.
- Revenue generated from BAU clients (upsell/cross-sell).
- Revenue contribution from new client acquisitions.
- Contribution to program/process improvements.

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