Client Servicing Executive

Position:
Account Manager (Client Servicing)

Experience :
3 - 4 years

Job Location:
Baner, Pune (Work from Office)

About the Company:
CoBuzz - Brand of InnoServ Group, established in 2017, is a growing entity with 160+ employees across the group. Right from defining organizational culture for conglomerates like Aditya Birla Group and FMCGs like Colgate Palmolive, L'Oréal C Marico; we are helping attract potential top talent for unicorns C start-ups like Car Dekho, Dream11 C Khatabook while leading them with solutions to stay competitive. Accelerating growth through attracting and maintaining the right talent remains our focus at MNCs like Hafele and Medtronic, to name a few active client lists. ) Along with CoBuzz, InnoServ Group has been able to achieve success with the other focused vertical brand; InnoServ Digital and FMA Digital as well as penetrating into the Automobile, Education, Healthcare, Real Estate and Corporate sectors )

Job Profile overview:
The Account Manager is the link between the client and the entire agency team. Along with their team the account manager acts as both the salesperson for the agency and as the client's representative within the agency. The Account Manager also leads the agency's ideas presentation, ensuring the ideas remain faithful to the brief. The most important task in account management is to design the brief; a well targeted brief can be the making of a great campaign.

Job Description:
Communicating with clients to understand their needs and explain product value. - Building relationships with clients based on trust and respect. - Collaborating with internal departments to facilitate client need fulfilment. - Responsible for execution and timely delivery of all client projects / tasks - Plan the quarterly planners, monthly calendars and present the same to the client for approvals. - Responsible for creating Monthly Reports, analyzing them from a business point of view and taking actions as per the need of the next month. - Responsible for completing the entire agreed monthly SOW, tracking SOW and maintaining the work balance for an account. - Monthly Client Meetings to review last month's performance, challenges, discussion on report and further road map with planned strategies. - Leverage knowledge of industry trends, client challenges and analyzing data to develop and deliver compelling value propositions. - Look

out for up-sell opportunities in the account. - Look out for up-sell of other services / offerings of ISPL. - Introducing and getting additional sales on suggesting new services for additional billing opportunities.

Core Competency:
The Account Manager's duties include having a strong but non- aggressive leadership style. Collaboration and teamwork are the key to this role. In

addition to all the "soft" people skills, the Account Manager must be extremely organized, particularly considering having some of the best MNCs, enterprise clients and unicorns to service, as they ultimately control the agencies use of time and resources and then present the deliverables to the client.

Education and/or Work Experience Requirements:

• The candidate should possess a minimum of 3+ years of experience in managing key accounts in an agency and Social Media marketing.

• Experience in managing clients.

• Expertise of competence on social media management.

• Any person coming from a background of communication studies would be preferred.

• Experience including but not limited to Facebook, LinkedIn, Google+, Google

Communities, Twitter, Flickr, YouTube, Pinterest, and more.

• Knowledge of social media and analytics software (Hoot suite, Raven Tools, Google

Analytics, Facebook Insights, etc.).

• Working knowledge of social media paid advertising campaigns including Facebook,

LinkedIn, Instagram and Twitter.