Senior QA Engineer – CRM

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. This role bridges product line management and product development, overseeing the journey from concept to commercialization. The position requires collaboration with cross-functional teams to ensure products meet brand standards, market demands, and financial goals. Key responsibilities include managing product data, coordinating sample development, and contributing to operational efficiency. Job Summary We are seeking a detail‑oriented Senior QA Engineer with strong experience in both manual and automation testing, and hands‑on exposure to CRM systems such as Salesforce, Microsoft Dynamics CRM, SAP CRM, or similar platforms. The candidate will play a key role in ensuring seamless functionality, data accuracy, and process integrity across CRM , ERP , and eCommerce systems. The role involves designing test strategies, automating critical workflows, and validating integrations between enterprise applications. Key Responsibilities 1. CRM Testing Develop detailed test plans and test cases for CRM modules such as Lead Management, Opportunity Management, Account & Contact Management, and Case/Service Management. Execute system, integration, and regression testing for CRM workflows to ensure functional and data consistency. Validate customizations, configurations, and business rules within CRM applications. Perform data validation using SQL queries, reports, or analytics dashboards. Collaborate with functional and technical teams to understand business rules, requirements, and expected outcomes. 2. ERP and eCommerce Integration Testing Support testing activities for connected systems like ERP (e.g., SAP, Oracle, Microsoft Dynamics) and eCommerce platforms (e.g., Shopify, Magento). Verify end‑to‑end data synchronization across CRM → ERP → eCommerce to ensure accurate customer and transaction data flow. Test scenarios involving quotes, orders, invoices, and support cases across systems. Work closely with integration and development teams to troubleshoot and validate cross‑application issues. 3. Automation Development Design and maintain automation frameworks for regression, smoke, and end‑to‑end testing. Build and enhance automation scripts using Selenium , Playwright , RestAssured , or Postman . Integrate automation suites within CI/CD pipelines for continuous validation and reporting. Use scripting or platform‑native tools (e.g., Apex test classes, JavaScript, Python) to automate repetitive validation processes. 4. API and Integration Testing Validate data flow and synchronization across enterprise systems connected via integration platforms such as MuleSoft , Boomi , Celigo , or similar iPaaS tools. Debug API payloads, mapping errors, and transformation rules to ensure end‑to‑end process accuracy. Maintain test data repositories and reusability for multiple testing cycles. Collaborate with integration teams to resolve synchronization and data mapping issues. 5. Documentation and Quality Governance Create and maintain detailed documentation for test plans, test results, and test case repositories. Ensure QA deliverables meet compliance standards (e.g., GDPR, SOC2). Participate in Agile ceremonies including sprint planning, refinement, and daily standups. Support continuous improvement initiatives by contributing to QA process optimization. Required Skills & Qualifications 3‑6 years of experience in Software Quality Assurance with a mix of manual and automation testing. Hands‑on experience with CRM platforms such as Salesforce , Microsoft Dynamics CRM , SAP CRM , or similar. Understanding of ERP (e.g., SAP, Oracle, Microsoft Dynamics) and eCommerce workflows. Experience with test automation frameworks and tools: Selenium / Playwright / RestAssured / Postman . Familiarity with API testing, integration testing, and CI/CD environments . Strong analytical, debugging, and documentation skills. Excellent communication and cross‑functional collaboration abilities. Preferred Skills Exposure to iPaaS platforms such as MuleSoft , Boomi , Celigo , or similar. Certifications such as ISTQB Certified Tester — Foundation Level , Salesforce Administrator , or equivalent CRM certification. Experience working in Agile/Scrum delivery environments. Experience with data integration or ETL testing . Soft Skills Analytical mindset and strong problem‑solving capability. Ability to learn and adapt quickly to new technologies and platforms. Excellent teamwork and communication skills. Proactive and detail‑oriented, with a strong focus on quality.