Senior Business Analyst
2 weeks ago
Work Location: Mumbai/Bangalore (Hybrid)
Experience: 3 to 7 years
As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand’s business requirements into natural dialogue flows backed up by UX research and good design practices. Act as a conduit between technical team members and business customers, and take a lead in preparing functional and technical specification documents.
Roles & Responsibilities:
- Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent:- Define use cases- Design a human-to-virtual-agent conversation flow iteratively- Apply industry best practices and promote standards for execution and delivery approach- Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.- Act as a liaison between stakeholders, project teams, and development teams.- Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.- Managing customer communication & relationships
Required Skills:
- Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design- Excellent communication, articulation, abstraction, analytical and presentation skills- Ability to work with minimal supervision in a dynamic and timeline sensitive work environment- Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research
Nice to have skills:
- Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant)- Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)- Well versed with voiced based processing (text to speech, speech to text)- PMP, PSM certification
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