Application Support Analyst

4 weeks ago


Coimbatore, India AgileServ Solutions Private Limited Full time
REPORT STRUCTUREReports to Senior Application SupportNo subordinatesPURPOSEThis role is focused on the preservation, extension, and creation of business value from the support, maintain and administration predominantly of manufacturing and supply chain systemsBUDGET ACCOUNTABILITYNot applicableKEY RESPONSIBILITIESExtend the business value extracted from the existing systems and servicesMaintain and support the core applications used in the manufacturing, including external 3rd party, in-house built applications, and other manufacturing applications across the businessCreate and maintain documentation of technical solutionsLiaise with 3rd party software providers for support escalation, patching, upgrades and enhancements.Participate in the Out of Hours support rosterComply to corporate OHS&E policiesKEY SKILLSExcellent verbal and written communications skills and ability to articulate and convey information conciselyExcellent customer service skills with ability manage stakeholder relationships at all levelsCapability to make informed decisions on wide range of complex business and technical issues to reduce business impactAbility to investigate, identify and solve problems quickly and efficientlyAbility to self-organise within a team environmentQUALIFICATIONS AND EXPERIENCE3+ years working experience with SQL queries3+ years working experience in level 1 and 2 support on enterprise applicationsExperience in delivering IT technical service and process in line with ITIL methodologyBasic knowledge on programming cycleKnowledge about Logistics Application would be an added advantage.


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