Telecaller - Loan Recovery

3 weeks ago


delhi, India Assurred Capital Group Full time
We are hiring 20 telecallers for one of a leading financial services company in Delhi
Responsibilities
·        Make outbound calls to customers who have defaulted on loan payments to negotiate repayment plans.
·        Explain the importance of timely repayment and discuss available options for repayment.
·        Provide assistance and guidance to customers in understanding their outstanding dues and payment schedules.
·        Maintain accurate and detailed records of all interactions with customers, including commitments made and follow-up actions required.
·        Collaborate with internal teams, such as collections and customer service, to resolve customer queries and ensure a smooth recovery process.
Requirements :
·        Proven experience as a telecaller or similar role, preferably in loan recovery or collections.
·        Excellent communication skills, both verbal and written, with the ability to effectively negotiate and persuade customers.
·        Strong customer service orientation and the ability to empathize with customers while maintaining professionalism.
·        Good problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
·        Proficiency in using MS Office.
Qualifications
High school diploma or equivalent; additional qualifications in finance or related fields will be advantageous.
Previous experience in the banking, financial services, or lending industry will be highly regarded.
Familiarity with regulatory requirements and industry best practices related to loan recovery and collections is a plus.
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