It Support Engineer

1 day ago

DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India A.G Horizon Full time

IT Support Executive

We are seeking a proactive and technically skilled individual to provide comprehensive support across all IT systems, networks, hardware, and software. The ideal candidate will be responsible for managing company-wide data, troubleshooting technical issues, maintaining IT infrastructure, and implementing technological upgrades to enhance organizational productivity and efficiency.

Key Responsibilities: -

  • Managing operations such as computer networks, hardware, software like MS Teams, Office 365, OneDrive, SharePoint, OneNote, Calendar, NAS, Cloud, Outlook, Windows 10.
  • Identifying potential problems with existing systems and recommending improvements to existing processes
  • Manage IT Inventory for the company with updated information all the time.
  • Manage the company LAN/WAN and troubleshoot any related issues reported by users.
  • Implementing new technologies to improve efficiency and productivity
  • Ensure accurate management, security, and backup of company data.
  • Handle company email accounts and maintain compliance with data governance policies.
  • Able to troubleshoot mobile devices like the iMac and iPhone.
  • Provide on-site technical support to system users by troubleshooting issues of hardware and software issues.
  • Maintain systems, install new equipment like Printer, Wifi, Cameras, Biomatrix, Boster.

Skills & Qualifications

  • Bachelor's degree in computer science, Information Technology, or related field
  • Minimum 2-3 years of experience in IT support or systems administration.
  • Excellent desktop and office apps troubleshooting skills.
  • Strong hands-on experience in Windows 10, Exchange Online/SharePoint/OneDrive, LAN/WAN, MDM, and Microsoft Office Suite.
  • Must know different communication Tools like MS Teams, Office 365, Zoom, WebEx, etc.
  • Must know any relevant IT Asset Management tool.
  • Must have sound knowledge of Windows Networking.

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