ESM & ServiceNow Pre-sales Solution Architect

3 weeks ago

Bengaluru, India Visionet Systems Inc. Full time

Enterprise Service Management (ESM) & ServiceNow Pre-sales Solution Architect
Job Title:
Enterprise Service Management (ESM) & ServiceNow Pre-sales Solution Architect

Location:
Onsite

Job Type:
Full-time

Experience Level:
12+ years

Position Summary
We are looking for a seasoned
Enterprise Service Management (ESM) and ServiceNow Pre-Sales Solution Architect
with deep expertise in
ServiceNow, ITIL
, and
SIAM
. This role plays a critical part in supporting sales teams by driving ITSM/SIAM/ServiceNow opportunities, designing tailored solutions, and leading pre-sales engagements. The ideal candidate will bring strong functional and technical solutioning capabilities, a strategic mindset, and hands-on experience in proposal development, effort estimation, and pricing. Prior experience in ITSM and SIAM operations using ServiceNow is highly desirable.

Key Responsibilities

  • Pre-Sales Engagement & Solutioning
  • Lead pre-sales engagements for SIAM, ITSM, and ServiceNow, including requirement analysis, solution design, and proposal development.
  • Design customized solutions using ServiceNow and, where applicable, other ITSM platforms, aligned with client needs and Visonet's service offerings.
  • Prepare and deliver client-facing presentations, product demonstrations, and solution walkthroughs.
  • Proposal Development & Commercials
  • Respond to RFI, RFP, and BAFO stages with comprehensive functional and technical inputs.
  • Estimate resource effort, define scope of work, and collaborate with pricing teams to finalize commercial proposals.
  • Ensure all proposals are aligned with client objectives, technical feasibility, and delivery capabilities.
  • Client Interaction & Relationship Management
  • Engage with clients to understand business challenges and position relevant SIAM/ITSM/ServiceNow solutions.
  • Travel to domestic and international client sites for workshops, presentations, and solution defense.
  • Establish and maintain trusted advisor relationships with client stakeholders throughout the sales cycle.
  • Internal Collaboration & Handover
  • Collaborate with sales, delivery, and practice teams to ensure a smooth transition from pre-sales to implementation.
  • Provide detailed documentation and support during project initiation and handover phases.

Required Skills & Qualifications
Functional & Technical Skills

  • Strong understanding of SIAM and ITIL frameworks, and ITSM/SIAM processes.
  • Mandatory hands-on experience with ServiceNow - implementation, usage, or consulting.
  • Proven expertise in pre-sales solutioning, architecture, and proposal development for ServiceNow, SIAM, and ITSM.
  • Ability to analyze complex requirements and design scalable, cost-effective solutions.
  • Proficiency in MS Office tools (Excel, PowerPoint, Visio) and collaboration platforms (Jira, Confluence).
  • Excellent communication, presentation, and business writing skills.

Education

  • Bachelor's degree in Computer Science, Information Technology, or a related field (mandatory).
  • Master's degree (MBA preferred) is an advantage.

Experience

  • 10–15 years of overall IT experience, with at least 5–8 years in pre-sales and solution architecture for SIAM, ITSM, and ServiceNow.
  • Experience in operational or delivery roles using ITIL and ServiceNow is a plus.

Certifications

  • SIAM/ITIL Foundation (mandatory); Intermediate/Expert level preferred.
  • ServiceNow CSA and CIS certifications (preferred but not mandatory).

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