IT Operations-Store

2 days ago

Mumbai, India Metro Brands Limited Full time

Hiring for IT Operations-Store & Warehouse

Years of Experience : 4 to 5 years

Location : Mumbai

Educational Qualification : BE or B .Sc IT + MBA in Systems

Role & responsibilities

  • New Store IT Setup Coordination:
  • Own and drive the end-to-end IT setup process for new store openings including CCTV, footfall counters, internet readiness, and system installation.
  • Coordinate with internal IT and external vendors to ensure timely execution.

  • Track and close checklist-based tasks for every new store.

  • CCTV & Footfall System Oversight:

  • Monitor the operational health of CCTV and footfall tracking systems across locations.
  • Escalate and follow up with vendors for rectification and ensure SLA adherence.

  • Maintain basic logs and documentation for system uptime and issue resolution.

  • eCommerce Clip Support:

  • Coordinate clip retrieval requests related to eCommerce orders by working with the relevant system operators or vendors.

  • Vendor & Service Coordination:

  • Act as the central point of contact for field vendors related to surveillance, footfall devices, and store IT setups.
  • Schedule visits, verify task completion, and escalate delays or quality issues.

  • Track service SLAs, AMC schedules, and installation timelines.

  • Team Handling:

  • Supervise junior executives or field support staff.
  • Assign tasks, monitor progress, and ensure issue resolution is tracked to closure.
  • Store Email Access Reviews:
  • Drive monthly reviews of store-level email ID usage.
  • Coordinate with HR/IT for deactivation or updates where required.

Qualifications:

  • Graduate in any discipline\ Polytechnic Diploma (IT or Business background preferred).
  • 4-5 years of experience in project execution /coordination roles in retail/store operations or IT project execution.
  • Experience in handling vendors, new store rollouts, surveillance systems implementation is a strong plus

Interested candidates can send resumes in

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