AXA is hiring For Voice Process

1 day ago

Pune, India AXA Global Business Services Full time

Role & responsibilities

Location : Pune

Shift : Rotational Shift

Designation : Analyst

Kindly fine below Job Description for reference.

  • Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via calls.
  • Provide quality instructions or responses to be able to resolve the customer's issue.
  • Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT of 4 hours.
  • Manage and take ownership of the resolution process for all customer related issues.
  • Maintain up to date knowledge of the process.
  • Emphatic, courteous and always express a sincere desire to help.
  • Professional Experience in healthcare insurance will be an added advantage.
  • Work in rotational shifts - Monday to Sunday. Weekly off 2 days will be provided.

Job Qualifications

  • Graduate / post-graduate degree.
  • Typing Proficiency: 40-60 wpm.
  • Effective reading and writing English communication skills - should be able to communicate professionally, use proper grammar, punctuation, and spelling in complete.
  • Ability to communicate clearly, concisely, and effectively.
  • Excellent communication, analytical, listening, and organizational skills.
  • Must be able to adhere to schedule changes based on department and/or business.
  • Must be an energetic self-starter with the ability to work both independently and within a team.
  • Excellent time management skills, attention to detail and the ability to multitask.
  • Competent in MS office and web browser environments.
  • Ability to continually display positive attitude.
  • Good interpersonal skills and strong client focus
  • Ability to handle process escalations, identify issues and risks and propose resolution.
  • Customer service experience via emails would be an advantage.

Language Skills

  • English - speaking, reading, and writing.

Technical Competencies

  • Good knowledge of MS Office applications, especially Word and Excel required.
  • Ability to perform tasks on multiple computer applications.

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