Project Manager

1 month ago

Navi Mumbai, India HCLSoftware Full time

The primary focus of this role is helping Services team manage projects across services portfolio.

Responsibilities for Program Manager

  • Oversee multiple complex projects involving deployment & customization of product ensuring high client satisfaction and successful delivery with strategic oversight and management.
  • Must have exposure to engagement with C class suite executives in Service provider and customer organization as part of project governance and otherwise.
  • Handle the end-to-end delivery process, from initial engagement to project close-out, ensuring the implementation of both agile and waterfall methodologies, as appropriate to the context.
  • Closely manage software project scope, timeline, budget, client dependencies ensuring excellence in execution and proactive risk management.
  • Ensure the establishment and tracking of key delivery metrics and outcomes.
  • Lead client escalations with strategic solutions, always emphasizing customer satisfaction.
  • Drive delivery-centric discussions and strategies, prioritizing customer success and the potential for repeat business.
  • Must be proficient in preparing and maintaining project templates, reports and dashboards using Microsoft powerpoint and Excel, candidate should be able to substantiate this through the work done in past.Participate in the review of Statements of Work and create change requests as necessary to update and extend the project scope.
  • Craft and nurture a delivery culture that can work with clients from diverse sectors, focusing on the success of complex IT solutions.
  • Efficient Planning & Prioritization: Manages time and adopts flexible project delivery methodologies, with a focus on delivering tangible outcomes.
  • Organized Execution & Calm Problem-Solving: Effectively navigates the complexities of delivery management under pressure
  • Effective Communication & Stakeholder Engagement: Drives clear and impactful communication across all levels of project delivery stakeholder groups.
  • Resource Management & Delegation: Optimizes delivery resources across multiple projects to ensure successful outcomes.
  • Informed Decision-Making & Commitment: Demonstrates a strong delivery focus in decision-making while upholding commitments.
  • Candidates must be able to establish through his experience handling a project team of 60 or above with a mix of Architects, Functional Consultants and Developers having experience ranging between 30 to 6 years in a matrix organization.
  • Must have proven track record of Mentoring/OJT PMO team comprising Project Managers and Scrum Masters.
  • Must be able to establish successful execution of projects using Transformative and Democratic leadership styles.

  • Qualifications for Program Manager
  • Minimum of 12 to 18 years of experience, with an emphasis on customer satisfaction, relationship-building, and proven delivery leadership leading to repeat business.
  • Bachelor’s or Master’s degree in Business, IT, or a related field.
  • Proven experience managing delivery teams daily as part of the SDLC lifecycle, with a strong command of both agile and more traditional project management practices.
  • Experience in a consulting environment with demonstrated delivery success across various technology platforms and client industries.
  • Openness to candidates with experience in diverse environments, even if not directly involving Unica, Adobe or Salesforce platforms, acknowledging that excellent delivery skills are transferable.
  • Excellent communication skills, with an emphasis on cultivating long-term relationships with various organizational stakeholders.
  • Candidates with experience in Enterprise marketing automation suites like Unica, Adobe is highly preferred
  • Ability to directly manage cross-functional delivery teams across clients, vendors, and Green Irony.
  • Adaptability to quickly learn new technologies and platforms as part of delivery management responsibilities.
  • Candidates must be based out of Mumbai and will work from customer location mostly.
  • Desired Certifications:
  • § PMP Certification
  • § Certified Scrum Master (CSM) Certification
  • Any relevant industry credentials that demonstrate expertise in delivery management and methodologies
  • Should have executive presence
  • Experience in handling BFSI customers is a must.
  • Experience in handling government customers is a must.Conceptual knowledge of digital marketing solutions is a must.

Please send CV to and with the below details:

Total experience-

current company-

current CTC-

Expected CTC-

Notice period-

Willing to work in Navi Mumbai- Yes/No.

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