Senior Manager Application Technology, IT Service Operation
3 weeks ago
Empowering people, creating technology.
Responsibilities:
Responsible for process management and governance of IT services in its skill area
Definition and implementation of IT services in its skill area
Management of overall IT budget in its skill area
Streamline IT services in its skill area
Lead the IT team in its skill area and establish a high-performance IT organization
Business partnering for Business Process Owners/Managers
Contribution to Incident Management and Problem Management
Process management and governance for IT Service Operation
Management of incidents, problems, access, events and request fulfillment
Account for and streamline of operational services across business processes by driving continuous improvement (integration)
Monitor external partners on operational level
Responsible for crisis coping
Service Level Fulfillment (operate by design)
Contribute to establish a high-performance IT organization
Qualifications:
University degree in IT or equivalent combination of education and experience
> 5 years; Business knowledge: In-depth of overall business models
Functional knowledge:
Substantial in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems)
Broad in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems)
Business process knowledge:
Broad in Financial processes, HCM processes , Sales processes, Sourcing processes, Production processes, Logistics processes, Quality processes, PDM processes, CAX processes, EDI supported processes, IT Service Management processes for Automotive Suppliers
Proficientlevel of English. Skills in an additional major language are welcome.
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