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Client Servicing

2 months ago

hyderabad, India Hangover Media Full time

Only Mumbai Candidates Apply


Key Responsibilities

Client Management :

  • Act as the primary point of contact for clients, ensuring timely communication and resolution of issues.
  • Build and maintain strong, long-term client relationships.
  • Conduct regular client meetings to discuss progress, performance, and future strategies.

Strategic Planning :

  • Collaborate with internal teams to develop and implement comprehensive digital marketing strategies that align with the client's objectives.
  • Analyze client needs, market trends, and competitive landscape to craft effective campaigns.
  • Provide strategic insights on brand building, content creation, and customer engagement.

Project Management :

  • Oversee campaign execution, ensuring that deliverables are met on time and within budget.
  • Work closely with creative, content, and digital teams to manage campaign production and deployment.
  • Monitor project performance, analyze data, and provide actionable insights for optimization.

Reporting & Analysis :

  • Create and present reports on campaign performance to clients, highlighting key metrics and areas of improvement.
  • Use data-driven insights to recommend adjustments in strategies and tactics.

Upselling & Business Development :

  • Identify opportunities to upsell additional services to existing clients.
  • Assist in proposal development and pitching to prospective clients when required.


Qualifications & Skills

Experience :

  • 3+ years of experience in client servicing, account management, or digital marketing strategy roles, preferably in an agency setting.

Digital Marketing Expertise :

  • Strong understanding of social media marketing, email marketing, and brand-building strategies.
  • Familiarity with tools like Google Analytics, social media platforms, and email marketing software.

Project Management :

  • Proven ability to manage multiple clients and projects simultaneously.
  • Excellent organizational and time management skills.

Communication :

  • Exceptional verbal and written communication skills, with the ability to articulate complex ideas in a clear, actionable manner.
  • Strong presentation skills, comfortable in client-facing roles.

Analytical Skills :

  • Proficient in analyzing data and providing strategic recommendations based on performance metrics.

Team Collaboration :

  • Experience working with creative, content, and technical teams to execute campaigns successfully.

Strategic Thinking :

  • Ability to think critically and provide strategic recommendations that align with clients' business objectives.