Senior Test Lead

4 days ago

Bengaluru, India Birlasoft Full time
Job Title: Senior Test Lead – Sales - CRM Platform - Microsoft D365
Location: (Bangalore)
Employment Type: Full-Time
Experience Level: 10 + years in QA/UAT, with 3+ years in Sales - CRM and - Sales platform testing
Job Summary
We are seeking a Senior Test Lead to lead the User Acceptance Testing efforts for our Sales - CRM Platform - Microsoft D365 and - Sales systems. This role ensures that the platform meets business requirements and delivers a seamless experience for Sales - CRM teams and end-users. The ideal candidate will collaborate with business analysts, developers, QA teams, and stakeholders to validate end-to-end functionality before production release.
Key Responsibilities
UAT Strategy & Planning
Define UAT scope, objectives, and success criteria aligned with Sales - CRM workflows.
Develop UAT test plans, schedules, and resource allocation.
Coordinate with business stakeholders to align testing goals with Sales - CRM operations.
Test Case Management
Oversee creation and execution of test cases based on business requirements.
Ensure coverage of critical Sales - CRM processes (e.g., lead management, opportunity tracking, quote generation , - Sales , CRM integrations).
Team Leadership
Lead and mentor UAT testers and business users.
Coordinate cross-functional testing efforts and manage dependencies.
Defect Management
Track, analyze, and escalate defects.
Collaborate with development and QA teams for resolution.
Environment & Data Setup
Ensure UAT environment mirrors production.
Manage test data preparation and validation.
Compliance & Documentation
Ensure adherence to regulatory standards (e.g., GDPR, SOX).
Maintain documentation of test results, issues, and resolutions.
Required Skills & Qualifications
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Strong understanding of Sales - CRM Platform - Microsoft D365s (e.g., Sales - CRMforce, - Sales)
Experience with JIRA, Confluence, TestRail, or similar tools.
Working experience on - Sales setup, configuration and validation
Familiarity with Agile, Scrum methodologies.
API Integration testing
Excellent analytical, problem-solving, and communication skills.
ISTQB, PMP, or similar certifications preferred.
Preferred Experience
2+ years in UAT/Test Management roles.
Experience in testing CRM workflows and third-party integrations and API
Exposure to mobile and web-based Sales - CRM tools.
Knowledge of automation tools and frameworks is a plus.

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