Head of Operations_Project Management office Real Estate/Construction

About Our Client: Our client is a premier luxury property developer with a significant footprint in the UK, UAE, and other global markets. As part of a strategic global expansion, the company is launching a new back-office project management centre in Bengaluru, India to strengthen global engineering audits, IT/ERP support, financial audit, etc. This is a unique opportunity to be at the forefront of this exciting growth and shape the future of real estate in one of India's most vibrant cities.

Job Title: Head of Operations

Location: Bengaluru, India

Experience: 8 - 12 Years

Qualification: Bachelor's degree in Civil Engineering, Architecture, Business Administration, or a related field, with a Master's degree in a relevant discipline is preferred.

Reporting To: Senior Management – Dubai Headquarters

Industry: Real Estate

About the role: Act as a mini-CEO of the India entity, ensuring the office delivers on all of the strategic objectives shared by HQ. To lead this strategic initiative, we are seeking an experienced and entrepreneurial Head of Operations who will take full ownership to spearhead the new Bengaluru center's performance. The ideal candidate and dynamic leader will be responsible for operational leadership, cross-functional team management, cost optimization, and technical delivery across business verticals.

This role requires a dynamic professional who can think like an entrepreneur, lead from the front, and align local operations with global standards and strategic direction from the Dubai-based headquarters.

Key Responsibilities

1. Operational Excellence, Center Leadership & People Management:

• Establish and implement operational processes that align with global standards.
• Act as the primary liaison between Dubai HQ and the Bangalore office, ensuring strategic objectives are implemented effectively.
• Lead the office across core functions: Engineering Audit & Cost Control, IT Technical Support (Microsoft Dynamics ERP), Financial Audit, HR & Admin, and Labor Coordination fostering a high-performance work culture.
• Ensure that the center's execution aligns with global business objectives and expectations.

2. Cost Management & Operational Efficiency:

• Own and manage the center's P&L, driving global cost optimization and efficient resource utilization.
• Oversee engineering audit and cost control activities, ensuring BIM models are effectively used for quantity take-offs, BOQ reviews, and cost verifications.
• Identify and implement best practices in digital construction, project auditing, and model-based workflows to minimize operational costs and maximize output.
• Enhance project audit readiness and maintain robust internal controls and compliance mechanisms.

3. HR Oversight:

• Work closely with internal or external HR partners to manage recruitment, onboarding, performance reviews, retention, and employee lifecycle management.
• Promote a culture of engagement, accountability, and growth.

4. Governance & Compliance:

• Ensure all operations and projects adhere to local, state, and national real estate regulations and compliance standards.
• Enhance project audit readiness and maintain robust internal controls.

5. Liaison & Global Coordination:

• Act as the primary interface between the Bengaluru center and Dubai HQ, ensuring strategic alignment and clear communication.
• Encourage cross-functional collaboration to deliver seamless service to international offices (Dubai, Pakistan, Guangzhou, Cairo).
• Coordinate with senior leadership and project stakeholders across geographies for smooth execution of initiatives.

6. Vendor & Facility Management:

• Oversee vendor relationships, facility management, IT support, and infrastructure operations to ensure business continuity and service quality, if required.

Requirements:

• 8–12 years of relevant experience in center operations, engineering support, preferably within real estate, global contracting, or engineering services.
• Proven track record in technical workforce planning, global coordination, and resource allocation for large-scale projects.
• Sound understanding of BIM, cost control, budgeting, profitability tracking, and operational governance.
• Excellent leadership, interpersonal, and communication skills with the ability to manage multidisciplinary and multicultural teams.

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