US Collection Specialist

5 days ago

Noida, India INTINERI INFOSOL PRIVATE LIMITED Full time

CALL EMPLOYER: Job Description for International Voice Process Executive Position : International Voice Process Executive Salary : Up to 38,000 per month + Incentives Location : Sector 63, Noida Key Responsibilities Handle customer queries and provide solutions via voice communication channels for international clients. Manage US debt collection processes, adhering to compliance and company policies. Ensure high levels of customer satisfaction through effective communication and problem-solving. Maintain accurate and detailed records of all interactions in the CRM system. Meet performance targets, including call handling time, resolution rate, and collections. Required Skills and Experience Experience : Minimum 1 year in international voice process or US debt collection. Communication Skills : Excellent verbal and written communication skills in English. Ability to handle challenging situations with empathy and professionalism. Technical Skills : Proficiency in using CRM tools and other telecommunication software. Familiarity with debt collection protocols and processes is an added advantage. Additional Attributes : Strong interpersonal and persuasion skills. Ability to work in night shifts, as per US time zones. Goal-oriented with a focus on achieving and exceeding targets. Benefits Competitive salary up to 38,000 per month. Performance-based incentives. Professional growth opportunities. Friendly and collaborative work environment. Shift : Night shifts to align with US working hours. Job Types: Full-time, Permanent Pay: 20,000.00 - 38,000.00 per month Schedule: Night shift Experience: International voice process: 1 year (Required) Work Location: In person *Speak with the employer*

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