Tier 1 Support Specialist

18 hours ago

Mangaluru, India Bose Professional Full time

Company Overview:
Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking a Tier 1 Support Specialist to join us on our journey.

We have organized ourselves culturally around a set of shared values. We are a
team
first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the
customer
and solving from there
.
We value
trust
, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we
respect
each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive
excellence
in everything we do.

Position Overview:
Bose Professional is seeking a skilled and customer-focused Tier 1 Support Specialist based in our Mangalore, India office to provide first-level technical assistance to our global workforce. This role involves supporting users across multiple time zones in a Microsoft 365 environment with Windows and macOS endpoints. This is an excellent opportunity for someone looking to grow in a dynamic, international IT support team.

Key Responsibilities:

  • Act as the first point of contact for technical support via ticketing system, email, chat, and phone
  • Troubleshoot issues related to Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Provide support for Windows 11 and macOS devices, including OS-level issues, software installations, and connectivity problems
  • Assist users with account access, password resets, MFA setup, and identity-related issues in Microsoft Entra ID
  • Maintain and assign licenses with appropriate approvals
  • Support remote users with VPN and remote access tools
  • Document incidents and resolutions in the ticketing system
  • Escalate unresolved issues to Tier 2/3 team members with clear documentation
  • Participate in onboarding/offboarding processes of employees and third parties
  • Maintain and contribute to internal knowledge base and support documentation
  • Support Company objectives by completing additional tasks as needed

Qualifications:

  • 1–2 years of experience in a technical support/help desk role
  • Strong understanding of Microsoft 365 applications and Entra ID
  • Understanding of Windows and macOS operating systems
  • Excellent communication skills in English (spoken and written)
  • Ability to work 1 of 2 available support shifts: 8:30am-3:30pm IST or 3:30pm to 11:30pm IST

Preferred Skills:

  • Experience with JAMF and Intune is a plus
  • Basic networking knowledge (IP, DNS, DHCP)
  • Multilingual support experience (especially Dutch, German, French, Chinese and Japanese) is a plus

Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Position/Title:
Tier 1 Support Specialist

Time Type:
Full-time

Location:
Mangalore, India (Hybrid)

Reports to:
Infrastructure Manager

Department:
IT

Powered by JazzHR

vCwXYa6O4x

  • Tier 1 Support Specialist

    17 hours ago

    Mangaluru, India BOSE Professional Full time

    Company Overview:Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking a Tier 1 Support Specialist to join us on our...

  • VPN Support

    18 hours ago

    Mangaluru, India UnifyCX Full time

    Job Description: Technical Support Engineer Role: Technical Support Engineer Designation: Junior Support Engineer Work Location: Mangalore Shift: Rotational Shift including Night Shift About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer...

  • VPN Support

    18 hours ago

    Mangaluru, India Unify CX Full time

    Job Description: Technical Support Engineer Role: Technical Support Engineer Designation: Junior Support Engineer Work Location: Mangalore Shift: Rotational Shift including Night Shift About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer...

  • IN - Technical Support

    19 hours ago

    Mangaluru, India Unify CX Full time

    Job Description: Technical Support Engineer Role: Technical Support Engineer Designation: Graduate Engineering Trainee Work Location: Mangalore Shift: 9 hours per day, with shift changes every month. About Us UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman...

  • VPN and Antivirus Support Engineers

    19 hours ago

    Mangaluru, India UnifyCX Full time

    Job OverviewAgents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support. This role requires you to have minimum of 1 year of experience in Chat or Email Support. Chat Support (billing and technical support): Engage in real-time customer support via chat, addressing questions, troubleshooting...

  • VPN and Antivirus Support Engineers

    17 hours ago

    Mangaluru, India Unify CX Full time

    Job Overview:Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support. This role requires you to have minimum of 1 year of experience in Chat or Email Support. Chat Support (billing and technical support): Engage in real-time customer support via chat, addressing questions,...

  • Customer Support Officer

    19 hours ago

    Mangaluru, India Mphasis Full time

    Job DescriptionRole : Customer Support Officer - BPO Location : Pune/Mangalore Who are we looking for?  Graduate freshers with excellent communication skills  Analytical skills Technical Skills Operating the computer- Intermediate  MS Office - Intermediate  Avaya/Phone Operating skills – Beginner  Fluent in Spoken and written English with...

  • Specialist - Talent Acquisition

    18 hours ago

    Mangaluru, India Unify CX Full time

    Designation: Talent Acquisition Specialist Role: Talent Acquisition Experience: 4+Years Work Location: Mangalore / Mysore About UsunifyCX ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers,...

  • Senior Network Engineer

    20 hours ago

    Mangaluru, India UnifyCX Full time

    Hello Connections, UnifyCX is looking for anSenior Network Engineer T3 rolewith over 3+ years of professional experience in the Network Engineer available to join immediately or within one month Title of the Position:Network Engineer Tier-3 Designation: Senior Engineer – Networking Work Location: Mangalore (Work from office)- US Shift Client from: USA...

  • Customer Support Executive(Inbound Voice)

    2 weeks ago

    Mangaluru, Mysuru, India Edurun Full time ₹ 3,00,000 - ₹ 3,80,000 per year

    Customer Support Executive (Voice)Experience Required: 1 to 4 YearsLanguages Required: EnglishShift Timing: US Shift Salary: 3 LPA to 3.8 LPASkills Required: Strong customer service skills, Familiarity with financial services, payment systems.