Consultant - SFDC Technical Support- Mumbai

4 weeks ago

bangalore, India KPMG India Full time
About KPMG in India
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.Bachelor's in Computer Science, Business, Education, Information Systems, Technical, Business/Administration, Information Technology, Engineering, Software Engineering, Technology
Equal Opportunity Employer
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to youShould have 4-5 years of Experience as Salesfoece BA Salesforce business analyst provides functional leadership and best practices on the SFDC platform, including core SFDC Sales Cloud, Service Cloud, Communities Consult with business stakeholders on new solutions and assist in implementation of these solutions on the SalesForce platform Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities Provide support to ensure normal system operation troubleshooting production issues and problems Proactively monitor system operations, recommend improvements, and manage user acceptance test planning for execution of critical CRM projects Make recommendations on improvements to the user experience and increase system adoption Partner with functional experts from across the business to build requirements/user stories Clearly communicate release and functionality status, issues, risks, plan Good BA skills Good exposure to Salesforce. Very good in communication

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