Linux Administrator

Key Responsibilities:

• Resolve customers issues via the telephone, email, or remote sessions.
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates, and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design: Apply HPE solutions to meet highly complex customer and/or trade/HPE infrastructure needs.
• Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
• Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP)
• Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.

Technical Skills:

• Strong Knowledge in Suse, HP Service Guard cluste, Root Credential access, Outage criteria, Virtualization, installing, configuring, troubleshooting and Administration of all flavors of Linux.
• Linux Vulnerability assessment and Mitigation
• Knowledge on Patch deployment solutions Redhat Satellite / Oracle Linux Ksplice
• Working knowledge on Redhat and Oracle Enterprise Linux
• Troubleshooting networking issues.
• Strong understanding of Cluster Services and Oracle RAC clusters
• Good knowledge on SAN technologies and converged solutions
• Good knowledge on HP Servers Blade, Rackmount and Virtual Connect OS/patch/security update/management.
• Disaster Recovery planning and conducting DR tests.
• Responsible for Standard Operating procedures issuance to incident management team.
• Prepare Service delivery reports and participate in customer meetings
• Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
• HPE Service Guard cluster on RHEL