Senior aws connect developer

4 weeks ago


Delhi, India YunoJuno Full time

Our client is looking for a skilled and experiencedSenior AWS Connect Developerto design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.Responsibilities & DeliverablesAWS Service Integration : Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.Automation & Optimization : Build API-driven automation workflows to streamline operations and improve agent efficiency.IVR/CTI Customization : Customize IVR systems and CTI integrations to support advanced call handling and reporting features.System Administration : Manage and monitor AWS resources including Dynamo DB, S3, and Lambda to ensure high availability and performance.Collaboration & Documentation : Work closely with cross-functional teams (Dev Ops, Support, Product) and maintain clear documentation of system architecture and workflows.Skills & CompetenciesAWS Administration Skills : Skilled in designing and developing cloud-based contact center solutions usingAmazon Connect.Technical Proficiency : Proficient in configuringcontact flows ,Lambda integrations , andAPI-driven automation.Hands-on Experience : Extensive experience withAWS services( Lambda ,Lex ,Dynamo DB ,S3 ) andIVR/CTI customizationto deliver scalable customer experience solutions.



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