Ops Support Specialist

Description The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes Responsibilities: Perform daily reconciliation of multiple portfolios based on the knowledge of accounting treatment of entries This role is an individual contributor which involves supporting a small Operation Support team and responsibilities as well as recommending new work procedures to help streamline operations Research & Investigation on open reconciliation items and identify any risk by gathering, analyzing, summarizing, and interpreting data Performing daily matching for all reconciliations in Recon Frontier by certain criteria and analyzing, coordinate with multiple teams on open exception items Handle third party agencies wire and payment recons Prepare and post the Journal entries based on the open items/exceptions Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency  Qualifications : Previous relevant experience preferred Proficient in Microsoft Office General knowledge of client reporting across the industry and our competitors Experience in Cards operations, Cards payments and settlements and GL Reconciliations Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education : Bachelor's degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Shift Timing: Candidate should be willing to work in 24*7 shifts including late night shift start timings Should be flexible for any shift timing (rotation shifts, permanent night shifts and late-night shifts) Weekend working may be BAU as per business requirement ------------------------------------------------------ Job Family Group: Operations - Core------------------------------------------------------ Job Family: Operations Support------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------