Area Manager
4 weeks ago
Position title
Area Manager - Service
Reports to
Regional Service Manager
Job grade
Assistant Manager
Location
Chennai
Job Purpose
Area Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.
Key Responsibilities
- Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
- Responsible for Increase of After Sales Service and thereby increased customer market share
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
- Identify their individual needs and provide service required to exceed expectations
- Ensure customer satisfaction through quality and timeliness of work done for customers
- Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
- Managing all service department employees, as well as monitoring their performance
- Publish customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the market
- Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and Royal Enfield
- Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information
- Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution – Onsite
- Lead Product Quality Reporting including collecting Pre Delivery Inspection (PDI) feedback from distributors and warranty claim parts audit
- Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
- Inform the customer via communication medium like SMS, and social media of Royal Enfield about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level
- Intimate customers about benefits on availing services like Road Side Assistance, insurance renewal, Annual maintenance contracts and other peace of mind products of Royal Enfield well in advance
- Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance
- Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team
- Support the company on understanding current service customers' profile and expectations
- Provide spare parts management support to the Channel Partners and supportive interaction with factory team
- Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning and procurement), Tools and Equipments for new models etc
Work Experience
Education
Bachelors in Engineering (Automobile / Mechanical)
Experience
- 7+ years of experience in a similar role
- Extensive service marketing experience
- Knowledge of dealer service/ parts operations
- Territory and dealer management experience
-
Area Manager
2 weeks ago
Kurnool, Andhra Pradesh, India Royal Enfield Full timeJob Requirements Position title Area Manager - Service Reports to Regional Service Manager Job grade Assistant Manager Location Chennai Job Purpose Area Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide guidance...
-
Area Manager
2 weeks ago
Kurnool, Andhra Pradesh, India Royal Enfield Full timeJob RequirementsPosition titleArea Manager - ServiceReports toRegional Service ManagerJob gradeAssistant ManagerLocationChennaiJob PurposeArea Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations,...
-
Area Manager
4 weeks ago
Kurnool, India Royal Enfield Full timeJob Requirements Position title Area Manager - Service Reports to Regional Service Manager Job grade Assistant Manager Location Chennai Job Purpose Area Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will...
-
Area Manager
3 weeks ago
Kurnool, India Royal Enfield Full timeJob RequirementsPosition titleArea Manager - ServiceReports toRegional Service ManagerJob gradeAssistant ManagerLocationChennaiJob PurposeArea Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations,...
-
Assistant Professor- PDSE- Operations Area
2 days ago
kurnool, India SVKM's Narsee Monjee Institute of Management Studies (NMIMS) Full timeSVKM’s Narsee Monjee Institute of Management Studies (NMIMS) Deemed to be University, a trendsetter & frontrunner in professional education, invites applicants for the Faculty Positions in Management Courses for Pravin Dalal School of Entrepreneurship and Family Business Management (PDSE&FBM) Pravin Dalal School of Entrepreneurship and Family Business...
-
Assistant Manager
4 weeks ago
kurnool, India Tata AIA Life Insurance Full timeJob Description A Position Overview Position Title Business Associate Manager Department Business Associate Model – Agency Sales Level/ Band Assistant Manager / Manager Role Summary: Identify, recruit and build a team of business associates and advisors to drive business objectives on a month on month basis, as...
-
Assistant Manager
4 weeks ago
Kurnool, India Tata AIA Life Insurance Full timeJob Description A Position Overview Position Title Business Associate Manager Department Business Associate Model – Agency Sales Level/ Band Assistant Manager / Manager Role Summary: Identify, recruit and build a team of business associates and advisors to drive business objectives on a month on month basis, as per the...
-
Kurnool, Andhra Pradesh, India Seven Consultancy Full timeJOB DETAILS 1.Developing and implementing purchasing strategies.Managing daily purchasing activities, supervising staff, and allocating tasks.Managing supplier relations and negotiating contracts, prices, timelines, etc.Maintaining the supplier database, purchase records, and related documentation.Coordinating with inventory control to determine and...
-
Kurnool, Andhra Pradesh, India Seven Consultancy Full timeJOB DETAILS 1.Develop and implement HR strategies and initiatives aligned with the overall business strategyBridge management and employee relations by addressing demands, grievances or other issuesManage the recruitment and selection processSupport current and future business needs through the development, engagement, motivation and preservation of human...
-
kurnool, India Seven Consultancy Full timeJOB DETAILS 1.Developing and implementing purchasing strategies.2.Managing daily purchasing activities, supervising staff, and allocating tasks.3.Managing supplier relations and negotiating contracts, prices, timelines, etc.4.Maintaining the supplier database, purchase records, and related documentation.5.Coordinating with inventory control to...
-
kurnool, India Seven Consultancy Full timeJOB DETAILS 1.Develop and implement HR strategies and initiatives aligned with the overall business strategy2.Bridge management and employee relations by addressing demands, grievances or other issues3.Manage the recruitment and selection process4.Support current and future business needs through the development, engagement, motivation and...
-
kurnool, India Seven Consultancy Full timeJOB DETAILS 1) To schedule the production on weekly basis, as and when required, on the availability of the material.2) To execute the production schedule and co-ordination with respective section Heads.3) To have effective control on manpower on daily basis.4) To control the sections as for maintaining the smooth functioning in different...
-
kurnool, India Seven Consultancy Full timeJOB DETAILS 1.Identify new market and new potential customer. Actively involved in business planning, analysis.2.Conduct material trial, get material approved, Interacting with team, coordinating with team, liasing with factory for effective sales of product.3.Enquiry response and preparation of quotation.4.Negotiation and follow up with customers...
-
Regional HR
4 weeks ago
kurnool, India Vitasta Consulting Pvt Ltd Full timeJob Purpose: Execute, Coordinate and Manage all State/s level HR related functions. To perform basic functions of the HR department, handling areas such as Resource Management, HR records. Play important and instrumental role in all functional areas of HR. Managerial Responsibilities: · Show traits to grow further in this role· Strong & close Coordination...
-
Required Mod for Hospital
2 weeks ago
Kurnool, India AARKA hospitals Kurnool Full time1. The Manager on duty shall supervise and manage hospital operations in day duty on Sundays/Holidays and every night**.** 2. The MOD shall take briefing from previous MOD/ Operations team along with all supervisors on duty - Housekeeping, Nursing and Security. MOD hand over/take over register shall be maintained at security office for this purpose. It...
-
kurnool, India ClientSolv Technologies Full timeJob DescriptionWe are seeking an Oracle ERP Techno-Functional Analyst for a contract-to-hire role. This work can be performed remotely supporting a global team and will provide production support with their techno-functional expertise, contributing to improvements and enhancements for the financial modules of the Oracle ERP system in the environment. In...
-
kurnool, India ClientSolv Technologies Full timeJob Description We are seeking an Oracle ERP Techno-Functional Analyst for a contract-to-hire role. This work can be performed remotely supporting a global team and will provide production support with their techno-functional expertise, contributing to improvements and enhancements for the financial modules of the Oracle ERP system in the...
-
Kurnool, India ClientSolv Technologies Full timeJob Description We are seeking an Oracle ERP Techno-Functional Analyst for a contract-to-hire role. This work can be performed remotely supporting a global team and will provide production support with their techno-functional expertise, contributing to improvements and enhancements for the financial modules of the Oracle ERP system in the environment....
-
Kurnool, India ClientSolv Technologies Full timeJob DescriptionWe are seeking an Oracle ERP Techno-Functional Analyst for a contract-to-hire role. This work can be performed remotely supporting a global team and will provide production support with their techno-functional expertise, contributing to improvements and enhancements for the financial modules of the Oracle ERP system in the environment.In...
-
Kurnool, Andhra Pradesh, India ClientSolv Technologies Full timeJob Description We are seeking an experienced Oracle ERP Technical & Functional Support Analyst for a contract-to-hire role. The successful candidate will provide techno-functional expertise and support for mission-critical enterprise-wide information systems, focusing primarily on Oracle Financial Suite ERP modules. This role will involve collaborating...
