Team Leader-Vehicle Finance

1. ROLE PURPOSE & OBJECTIVE

2. Vehicle Finance Loan is a growing business for Ujjivan SFB. The Team Leader - Vehicle Finance Loan is an important position that will drive this business in the respective clusters through RO-BC (feet-on-street)

3. Build efficient team of Relationship officers/Business Correspondents in the clusters assigned
4. Overall responsible for the control and recovery of loans in his/her catchment through follow-ups & co-ordination with Collections

5. Manage relationship with dealer counters and give inputs for strengthening the relationship

6. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Expected to drive a minimum business volume of Rs.30 lakh and above monthly business

• Managing multiple dealer counters

• Managing a team size of 4-10 RO-BC

• Managing hiring and placement of Relationship Officers at required dealerships

• KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Manage a team of 4-10 RO-BCs
• Responsible for placing manpower at dealer counters as per business opportunity
• Drive business from dealerships through RO-BC. Setting up daily/weekly/monthly targets of RO-BC and ensure same is achieved
• Ensure RO-BC are productive as per the defined benchmark productivity matrix and help them achieve their variable pay slabs
• Ensure efficient staffing by timely recruitment & training of ROs
• Drive additional business from alternate channels (referral channel, phone banking leads & pre-qualified leads)
• Manage dealer relationship by close interaction with dealerships through regular visits

Customer (Both Internal & External)

• Ensure training of RO-BC for educating the customers about timely repayments
• Conduct CPV on sample basis to understand the gaps in sourcing and suggest improvements.
• Ensure all dealers are onboarded on time and payouts are made on time

Internal Process

• Drive collection of initial EMIs (for 4MOB cases) through the RO-BCs to ensure better portfolio health
• Ensure resolution of non-starters within 15th of the month and drive collection of outstanding charges
• Ensure that all disbursed physical files (PDD) are to be submitted to Operations and queries (if any) are resolved within 30 days
• Ensure all delivered vehicles (financed by the bank) are hypothecated to Ujjivan SFB and RC to be submitted within 60 days of disbursement. Drive resolution and closure of RC queries

Innovation & Learning

• Ensure that all reportees (RO-BC) in his team are up to date on all relevant guidelines and all products/services offered in the Bank
• Evaluate the staff competences in terms of productivity
• Ensure adherence to training man-days/ mandatory training programs for self and reportees

• Monitor performance of ROs against defined goals/metrics and take corrective action wherever required

• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate

Experience (Years and Core Experience Type)

• Minimum 2-3 years in sales and documentation of VF Loans, in an NBFC/Bank/HFC/SFB
• Experience in managing team of feet-on-street is preferred

Certifications

• Relevant certifications shall be an added advantage

Functional Skills

• Ability to manage team of off-roll and drive sales performance. Will be required to take complete ownership of VF feet-on-street performance
• Ability to engage with customers & dealers, Plan & execute Marketing and Sales promotion activities
• Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is an advantage. Has good verbal fluency and uses simple, clear and purposeful language.

Behavioral Skills

• Sound understanding of loan products
• Should possess Training Skills
• Willingness to travel & relocation as per business requirements and career opportunities
• Managing customer & dealer relations
• Performance oriented
• Team player and fast learner

Competencies

• Adequate knowledge of tools like MS Office is preferred
• Competent to handle MIS systems and Lending Software