UCCE L3 Support

1 month ago

Mumbai, India Servion Global Solutions Full time

We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to


Job Title: L2 UCCE Support Engineer

Work Location: Mumbai

Experience: 6 to 12 Years

Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting.


Job Description:

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing ICM Script.

Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco Voice Gateway, Cisco IPT and Nice Logger.

Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

Should be ready to work in 24/7 business support environment

Should be having 4-7 years of experience on Cisco Voice platform.

Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

Should have strong verbal & written communication skills

Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.

Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

Performs Root Cause Analysis & Track and update key performance metrics

Act as a point of contact for all service delivery issues/ pending work/ escalations

Provide team support and process improvements through individual contributions

Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.

Perform change management in accordance with change management procedures

Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs

Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.

  • UCCE L3 Support

    1 day ago

    mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to yuvashri.s@servion.com Job Title: L3 UCCE Support Engineer Work Location: Mumbai Experience: 8 to 13 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX /...

  • UCCE L3 Support

    7 days ago

    Mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to yuvashri.s@servion.comJob Title: L3 UCCE Support Engineer Work Location: MumbaiExperience: 8 to 13 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE...

  • UCCE L3 Support

    7 days ago

    Mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to yuvashri.s@servion.comJob Title: L3 UCCE Support Engineer Work Location: MumbaiExperience: 8 to 13 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE...

  • UCCE L3 Support

    2 days ago

    mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to Job Title: L3 UCCE Support Engineer Work Location: Mumbai Experience: 8 to 13 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions &...

  • UCCE L3 Support

    2 days ago

    mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to yuvashri.s@servion.comJob Title: L3 UCCE Support Engineer Work Location: MumbaiExperience: 8 to 13 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE...

  • UCCE L3 Support

    1 month ago

    Mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to Job Title: L2 UCCE Support EngineerWork Location: MumbaiExperience: 6 to 12 YearsKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Job Description:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call...

  • UCCE L3 Support

    1 month ago

    Mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to yuvashri.s@servion.comJob Title: L2 UCCE Support Engineer Work Location: MumbaiExperience: 6 to 12 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE...

  • UCCE L3 Support

    1 month ago

    Mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L3 Support - Location : Mumbai work from office interested candidates can share your updated cv to yuvashri.s@servion.comJob Title: L2 UCCE Support Engineer Work Location: MumbaiExperience: 6 to 12 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE...

  • Production Support L3

    3 months ago

    Mumbai, Maharashtra, India FossGen Technologies Private Limited Full time

    Position : production support L3 Experience : 5 Years and more Location: 1. Oversees the production problem monitoring of the production 2. Assists to the teams for various regular production support activities 3. Creation of plan for major production support activities like due date when we receive high volume on production. 4. Coordinating with...

  • Server Support Engineer-l2/l3

    3 months ago

    Goregaon East, Mumbai, Maharashtra, India VASMI Group Full time

    **Position: Server Support Engineer (L2/L3)** **Experience: 3-8 years** **Location: Goregaon, Mumbai** **Notice Period: Immediate to 20 days Joiners** **JD for Server Support L2/L3 Roles** 1. All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc. 2. Antivirus management - Epo...

  • Server Support Engineer-l2/l3

    3 months ago

    Goregaon East, Mumbai, Maharashtra, India VASMI Group Full time

    **Position: Server Support Engineer (L2/L3)** **Experience: 3-8 years** **Location: Goregaon, Mumbai** **Notice Period: Immediate to 20 days Joiners** **JD for Server Support L2/L3 Roles** 1. All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc. 2. Antivirus management - Epo...

  • L3 Product Support

    1 day ago

    mumbai, India Seclore Full time

    THE ROLE Sr. Technical Consultant Location : Mumbai Experience : 7 to 9 years. About Seclore At Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees. This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a...

  • L3 Product Support

    1 day ago

    mumbai, India Seclore Full time

    THE ROLE Sr. Technical Consultant Location : Mumbai Experience : 7 to 9 years. About Seclore At Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees. This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a...

  • Treasury Support

    3 months ago

    Mumbai, Maharashtra, India Sybex Support Services Full time

    Responsibilities: - Working with Front office, Back office, Middle office teams to resolve the L2 or L3 issues with RCA. - Analyze and work on the L2 issues and provide RCA for the required issues - Provide Monthly, Weekly, reports to the client on the work done and progress Skills requirement: - Understanding on Trade life Cycle, Trade flow from upstream...

  • L3 Server Support

    4 months ago

    Mumbai, Maharashtra, India Motifire Management Services Pvt. Ltd Full time

    **JOB DESCRIPTION** **Position**: **Sr. Server Support - L3** **Shift Timing**: **Rotational Shift (24*7)** **Responsibilities**: - All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc - Antivirus management - Epo administration & Troubleshooting of Antivirus Definitions &...

  • L3 Product Support

    2 weeks ago

    Mumbai, India Seclore Full time

    THE ROLE Sr. Technical Consultant Location : Mumbai Experience : 7 to 9 years. About Seclore At Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees. This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile...

  • L3 Product Support

    2 days ago

    mumbai, India Seclore Full time

    THE ROLESr. Technical ConsultantLocation: MumbaiExperience: 7 to 9 years.About SecloreAt Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees.This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a place where...

  • Network Engineer L3

    2 weeks ago

    Mumbai, India Redrob Full time

    "Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.”Employer:Geekay InfotechPosition: Network EngineerYears of Experience:5+ yearsCommunity Location:Worli, MumbaiEmployment Type:Full TimeCONNECTCompany Overview( Rice is not just a company; it's a dynamic community, the next...

  • Network Engineer L3

    2 weeks ago

    Mumbai, India Redrob Full time

    "Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.”Employer:Geekay InfotechPosition: Network EngineerYears of Experience:5+ yearsCommunity Location:Worli, MumbaiEmployment Type:Full TimeCONNECTCompany Overview( Rice is not just a company; it's a dynamic community, the next...

  • Network Engineer L3

    2 weeks ago

    Mumbai, India Redrob Full time

    "Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.”Employer: Geekay InfotechPosition: Network EngineerYears of Experience: 5+ yearsCommunity Location: Worli, MumbaiEmployment Type: Full TimeCONNECTCompany Overview ( Rice is not just a company; it's a dynamic community,...